Application Support Engineer

Location: Omaha, NE
Salary: $55.00 USD Hourly - $60.00 USD Hourly
Description:
Job Title: Application Support Engineer

Location: Omaha, NE / Lincoln, NE (Onsite 5 Days)

Duration: Contract to hire

Job Description:

Looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

What you will do:

• System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others
• Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency
• Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration
• Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.
• Network & Security: Understanding Networking architecture in a typical Datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.
• High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity
• Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices

Support:

• Triage and resolve client requests and incidents.
• Analyze internal alerts coming from various monitoring tools like Splunk, SiteScope, Dynatrace etc.
• Analyze code and participate in root cause analysis.
• Participate in on-call rotation.
• Work closely with product development teams to review operational readiness of production changes.
• Work in a team environment as well as independently to resolve issues with minimal supervision.
• Involve in release deployments and validation.

What you will need to have:

• Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement.
• Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies
• 3 years of experience in Cloud Technologies like Azure
• Experience with multi-tier architecture applications
• Experience in Webservices like SOAP and REST
• Strong troubleshooting and problem-solving skills to identify and resolve application issues.
• Strong understanding of network concepts

What would be nice to have:

• Experience with Service Now for Incident, Case, Problem and Change Management
• Familiarity with monitoring tools like Splunk, Dynatrace
• Experience writing scripts using Python, PowerShell, Linux/Unix Shell scripting for automating middleware maintenance.
• Familiarity with FTP concerts and other tools like Control-M

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!