Overview
On Site
Contract - W2
Skills
Television
BMC Remedy
Technical Support
IaaS
Media
Workflow
Ethernet
TCP/IP
UDP
VLAN
Multicast
Adobe AIR
Routing
Audiovisual
Video Over IP
Network Administration
NMS
SNMP
Operating Systems
Standard Operating Procedure
Computer Hardware
Software Configuration
Intellectual Property
IP
Secure Shell
Telnet
RDP
Firewall
Routers
Active Directory
MPEG
Satellite
Cisco Certifications
Microsoft Certified Professional
CompTIA
Network+
Amazon Web Services
VMware
Broadcasting
Soft Skills
Organizational Skills
Supervision
Documentation
Customer Service
Network
Virtual Machines
Servers
Linux
Microsoft Windows
Cloud Computing
Computer Networking
RTP
Access Control
Streaming
Remote Support
Computer Science
Electrical Engineering
Sourcing
DMV
Training
DICE
Job Details
What We Do/Project
Working with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts. Globally distributed clients. 300+ channel playlist is supported by our team. If anything stops or if there are bugs, our team supports the troubleshooting to remedy situation as quickly as possible.
Job Responsibilities / Typical Day in the Role
Provide technical support of Cloud infrastructure for Global Playout Services.
Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.
Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
Creation and use of standard operating procedures, technical reference documents and drawings.
Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.
Must Have Skills / Requirements
1) Basic IT Networking knowledge
a. 3+ years of experience; IP Configs, trace route, understanding of computers.
2) Basic understanding of Cloud
a. 3+ years of experience; AWS, or similar.
3) Remote troubleshooting
a. 3+ years of experience; SSH, Telnet, or RDP experience.
Nice to Have Skills / Preferred Requirements
1) Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus
2) Knowledge of networking, firewalls, routers, Active Directory & load balancers.
3) Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment
4) Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect - Associate, VMware Associate or equivalent are also a plus.
5) Preferred understanding of broadcast automation systems.
6) Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.
Soft Skills:
1) Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.
2) Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.
3) Ability to work effectively as part of a team or individually with minimal supervision.
4) Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.
5) Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.
Technology Requirements:
1) Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs).
2) Deep understanding of Windows and Linux servers and/or workstations.
3) Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools.
4) Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams.
5) Working knowledge of remote support tools.
Education / Certifications
1) Bachelor's degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.
Interview Process / Next Steps
1) 1st round with the HM and supervisor or a couple team members.
2) 2nd round on-site interview
Additional Notes
Sourcing in DMV area - Sterling Office - 45580 Terminal Dr, Sterling, VA 20166
Hybrid schedule
Shift schedule to be decided after training is complete.
#LI-NN2
#LI-hybrid
#DICE
Working with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts. Globally distributed clients. 300+ channel playlist is supported by our team. If anything stops or if there are bugs, our team supports the troubleshooting to remedy situation as quickly as possible.
Job Responsibilities / Typical Day in the Role
Provide technical support of Cloud infrastructure for Global Playout Services.
Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols.
Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
Understanding of signal routing control systems to route video/audio and Video-over-IP signals.
Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components.
Creation and use of standard operating procedures, technical reference documents and drawings.
Work closely with vendors and/or internal departments for optimal hardware/software configuration and support.
Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues.
Must Have Skills / Requirements
1) Basic IT Networking knowledge
a. 3+ years of experience; IP Configs, trace route, understanding of computers.
2) Basic understanding of Cloud
a. 3+ years of experience; AWS, or similar.
3) Remote troubleshooting
a. 3+ years of experience; SSH, Telnet, or RDP experience.
Nice to Have Skills / Preferred Requirements
1) Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus
2) Knowledge of networking, firewalls, routers, Active Directory & load balancers.
3) Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment
4) Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect - Associate, VMware Associate or equivalent are also a plus.
5) Preferred understanding of broadcast automation systems.
6) Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.
Soft Skills:
1) Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.
2) Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.
3) Ability to work effectively as part of a team or individually with minimal supervision.
4) Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.
5) Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.
Technology Requirements:
1) Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs).
2) Deep understanding of Windows and Linux servers and/or workstations.
3) Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools.
4) Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams.
5) Working knowledge of remote support tools.
Education / Certifications
1) Bachelor's degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience.
Interview Process / Next Steps
1) 1st round with the HM and supervisor or a couple team members.
2) 2nd round on-site interview
Additional Notes
Sourcing in DMV area - Sterling Office - 45580 Terminal Dr, Sterling, VA 20166
Hybrid schedule
Shift schedule to be decided after training is complete.
#LI-NN2
#LI-hybrid
#DICE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.