Overview
Skills
Job Details
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Provision and assign the appropriate Microsoft 365 licenses (Business Premium, Exchange Plan 1/2) to users.
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Configure and validate Single Sign-On (SSO) between Microsoft 365 and the Barracuda Cloud platform using Microsoft Entra ID (Azure AD).
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Ensure federation and user authentication flow operates as expected across environments.
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Configure and monitor Azure AD Connect for secure and consistent directory synchronization.
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Perform AD cleanup and set UPN suffixes to match O365 domain configurations.
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Implement and validate mail flow routing between on-premises and cloud-based mailboxes.
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Review and document end-user file share sources and roaming profiles.
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Use the Microsoft SharePoint Migration Tool (SPMT) to migrate user data from file shares to individual OneDrive accounts in a phased approach.
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Validate data integrity and structure post-migration.
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Assist users with installation, configuration, and use of Microsoft 365 desktop tools (Outlook, OneDrive Sync, Teams).
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Troubleshoot issues related to connectivity, sync errors, profile redirection, and storage.
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Provide front-line support alongside the help desk during and after migrations.
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Prepare user-facing guides and IT documentation covering OneDrive usage, sync configuration, and license assignment.
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Contribute to the training team with content for virtual and onsite sessions.
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Participate in knowledge transfer sessions with Agency IT staff.
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5+ years of experience supporting Microsoft 365 environments, including OneDrive for Business and Azure AD.
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Hands-on experience with Microsoft 365 admin portals, Azure AD Connect, and SharePoint Migration Tool.
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Familiarity with Barracuda Cloud SSO or similar identity providers is preferred.
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Microsoft 365 or Azure certifications (e.g., MS-102, AZ-104) desirable.
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Excellent troubleshooting skills and ability to work directly with end users.