Genesys Developer

Overview

On Site
USD0 - USD0
Contract - W2

Skills

Genesys
Developer

Job Details

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Genesys Developer
Location: Charlotte, NC; **On-Site Required***
Work Type: Contract - W2
Duration: 12+ Months ---Start Date Jan 12 2026

Position Overview

We are seeking a highly skilled Genesys Developer to support and enhance our Genesys Cloud contact center platform. This role is responsible for ensuring reliable 24/7 contact center operations while driving innovation through integrations, automation, and AI-enabled solutions.

The ideal candidate will have hands-on Genesys Cloud development experience, strong API/integration skills, and the ability to collaborate effectively with IT teams, vendors, and business partners in a hybrid environment.

Key Responsibilities


  • Manage, support, and maintain the Genesys Cloud platform to ensure stable, reliable 24/7 contact center operations.
  • Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform using RESTful APIs.
  • Design, implement, and optimize bot flows to improve customer experience and operational efficiency.
  • Plan and execute deployments of new features, enhancements, and updates within Genesys Cloud.
  • Troubleshoot platform, integration, and performance issues in collaboration with internal teams and external vendors.
  • Develop and maintain technical documentation and job aids to support operational teams.
  • Identify and implement technology-driven efficiencies to optimize contact center performance.
  • Communicate technical changes, risks, and updates clearly to IT leadership and business partners.
  • Support business stakeholders in developing and maintaining a strategic roadmap for contact center technology.

Required Qualifications


  • Extensive hands-on experience with Genesys Cloud and contact center operations.
  • 5+ years of software development experience, including 2 3+ years of Genesys development experience.
  • Strong experience with integration and API development (RESTful services).
  • Proven troubleshooting and problem-solving skills in complex production environments.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in cross-functional team environments.
  • Experience creating technical documentation and operational job aids.
  • Strong understanding of contact center technologies and industry best practices.
  • Familiarity with project management methodologies.

Desired Qualifications


  • Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • IT administration and management experience with Aspect / Alvaria workforce management systems and/or Intradiem.

Additional Information


  • Candidates must be local to Charlotte, NC due to hybrid work requirements.
  • This role plays a critical part in maintaining, modernizing, and optimizing enterprise contact center capabilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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