PeopleSoft (FSCM) with SLA - Service Delivery Manager(Full time)

  • Posted 6 hours ago | Updated 6 hours ago

Overview

Remote
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

PeopleSoft
Production
SLA
compliance
Project Manager
PUM
FSCM

Job Details


Urgent Requirement: PeopleSoft (FSCM) with SLA - Service Delivery Manager
Duration: 3 years
Location: Boston, MA Hybrid (3 days onsite, 2 days remote) OR remote
Visa Type: All
Tax Term: Full time
Interview: MS Team
Required Skills:
Technical PeopleSoft Project Managers, or Production Support Leads
7+ years of experience of managing PeopleSoft production support engagement as the service delivery manager.
SLA/KPI-Driven Support While he improved "system uptime," the profile lacks SLA compliance, ticket management, or incident resolution metrics typical of SDM roles.

Emphasize ITSM Tools & Processes
Mention tools like ServiceNow, Remedy, or Jira

Note: A Production Support Lead with SLA experience managing teams might be a great fit.

Success Measures:
This role will be evaluated on the following measures:
SLA Compliance
Ticket updates and customer communication
Customer satisfaction


Regards,
Srinivas SP
ERP Analysts, Inc.
Email: Srinivas dot sriperambuduri at erpanalysts.com
(Six one Four - Five One Five - Six Four Five Sevan)
Workday Certified Partner | Oracle Gold Partner | CMMI Level3
LinkedIn profile: Srinivas Sriperumbudur

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