IT Help Desk Specialist *** Direct client ***

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Customer Support
Help Desk
Call Center
IT Support
Technical Support
Troubleshooting
PC Troubleshooting
Network Troubleshooting
E-Procurement System
Vermont
Montpelier
Temporary
Contract
Customer Service
Training Assistance
User Support
In-office
Computer Troubleshooting
Cyber Security
Network
IT support desk
IT customer support

Job Details

Job Title: Customer Support Specialist / IT Help Desk / IT Support
 Location: Onsite, Montpelier, VT
 Hours: 7:45 AM - 4:30 PM EST
Job Summary: Seeking four (4) temporary Customer Support Specialists to help man this desk. These roles involve providing support to both internal and external users of the new system. Specialists will work under the general direction of the Customer Support Manager and will be expected to demonstrate required technical skills and reliability to assist the State in completing the project objectives.

Key Responsibilities:

  • Man the support desk.
  • Take calls from users experiencing issues within the new system.
  • Respond to emails from users experiencing issues within the new system.
  • Help users resolve issues they are facing within the new system.
  • Provide internal and external customer support for the state s new E-Procurement System.
  • Assist with the training program and related duties.
  • Troubleshoot, analyze issues, and recommend effective solutions without direction.
  • Exercise independent judgment and discretion in the interpretation and application of federal, state, and departmental policies, rules, and regulations.
  • Establish and maintain effective working relationships.
  • Work with the project team to ensure deliverables meet quality standards as defined by the State.
  • Maintain strict confidentiality of all State Information.
  • Abide by all ADS Security policies.

Required Qualifications and Skills:

  • Considerable Help desk/ Call Center experience.
  • Advanced PC and network troubleshooting skills.
  • Knowledge of interfaces.
  • Thorough knowledge of help desk software and procedures.
  • Working knowledge of training principles and practices.
  • Knowledge of the principles and practices of public relations.
  • Strong ability to communicate effectively, both orally and in writing.
  • Strong ability to establish and maintain effective working relationships.

Keywords: Customer Support, Help Desk, Call Center, IT Support, Technical Support, Troubleshooting, PC Troubleshooting, Network Troubleshooting, E-Procurement System, Ivalua, Government Support, State Government, Vermont, Montpelier, Temporary, Contract, Customer Service, Training Assistance, User Support, In-office, Onsite, W2, Background Check, Cyber Security Training, Confidentiality, State Systems.

 

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