Lead Data & Reporting Engineer -Snowflake, Genesys & Power BI

  • Alpharetta, GA
  • Posted 14 hours ago | Updated 14 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Responsibilities will include: Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences. Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design. Design
implement
and ensure integration and interoperability between Genesys and Power BI systems or applications IVR
Salesforce Desktop
Call Recording
Workforce Management
and other channels (chat
email
etc.) Translate reporting requirements into actual code/configuration. Take an active role in defining customer and agent experience with tech and business. Implement and enforce best practices with the team for code quality
testing
and deployment. Document configurations for execution and knowledge sharing. Required Skills: 7-10 years hands on experience with snowflake
SQL server
including data modeling
performance tuning
Data Visualization and working with structured/semi-structured data. It also includes data extraction
transformation
and analysis. Proficient in designing and managing data end to end ETL pipelines using IDMC / Spring batch/Autosys. Experience integrating data from diverse sources like Genesys Cloud
Salesforce and APIs provided any internal / externals systems. This includes monitoring
debugging
and optimizing data flows. Proficient to cloud services for data ingestion and automation data tasks using scripting (python) or orchestration tools. Exposure to data quality
governance & automation. Experience with Grafana / Elastic for real time dashboard and expertise in Power BI for dashboard creation
DAX
power query
modelling. Exposure to work on creating AI insights from structured / semi-structured data. Familiarity with RAG architecture for combining LLMs with enterprise data sources - Snow Flake and prompt engineering. Strong programming skills
preferably in languages such as Java
Python Knowledge on Genesys PureCloud APIs and SDKs
Architect Flow Hands on experience with large-scale platform transformation and management of multiple competing development projects Experience with operating in an agile development framework. Excellent communication skills
listening skills
influencing and negotiation skills. Ability to develop and foster relationships with resources outside of direct control. Bachelors or Masters degree in computer science
Information Systems
or related field
Management
Agile
Artificial Intelligence
Business Process
CA Workload Automation AE
Call-recording
Cloud Computing
Collaboration
Communication
Dashboard
Data Extraction
Data Flow
Data Modeling
Data Quality
Data Visualization
Extract
Transform
Load
Genesys
Grafana
Microsoft SQL Server
Negotiations
Orchestration
Prompt Engineering
Python
Interactive Voice Response
Java
Knowledge Sharing
Microsoft Power BI
Modeling
Real-time
Reporting
Salesforce.com
Scripting
Snow Flake Schema
Spring Batch
Lead Data & Reporting Engineer
Reporting Engineer
Data Reporting

Job Details

Responsibilities will include:
Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences.
Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
Translate reporting requirements into actual code/configuration.
Take an active role in defining customer and agent experience with tech and business.
Implement and enforce best practices with the team for code quality, testing, and deployment.
Document configurations for execution and knowledge sharing.
Required Skills:
7-10 years hands on experience with snowflake, SQL server, including data modeling, performance tuning, Data Visualization and working with structured/semi-structured data. It also includes data extraction, transformation, and analysis.
Proficient in designing and managing data end to end ETL pipelines using IDMC / Spring batch/Autosys.
Experience integrating data from diverse sources like Genesys Cloud, Salesforce and APIs provided any internal / externals systems. This includes monitoring, debugging, and optimizing data flows.
Proficient to cloud services for data ingestion and automation data tasks using scripting (python) or orchestration tools.
Exposure to data quality, governance & automation.
Experience with Grafana / Elastic for real time dashboard and expertise in Power BI for dashboard creation, DAX, power query, modelling.
Exposure to work on creating AI insights from structured / semi-structured data. Familiarity with RAG architecture for combining LLMs with enterprise data sources - Snow Flake and prompt engineering.
Strong programming skills, preferably in languages such as Java, Python
Knowledge on Genesys PureCloud APIs and SDKs, Architect Flow
Hands on experience with large-scale platform transformation and management of multiple competing development projects
Experience with operating in an agile development framework.
Excellent communication skills, listening skills, influencing and negotiation skills.
Ability to develop and foster relationships with resources outside of direct control.
Bachelor s or Master s degree in computer science, Information Systems, or related field

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Zealogics