Overview
On Site
USD 26.60 - 30.80 per hour
Full Time
Skills
Service Desk
Network
Management
Operating Systems
Microsoft Windows Mobile
Microsoft Operating Systems
Collaboration
Functional Requirements
Hardware Troubleshooting
Technical Support
Microsoft
Microsoft Azure
Active Directory
Computer Hardware
Computer Networking
TCP/IP
Mobile Devices
Android
IOS Development
Microsoft Windows
Issue Tracking
Communication
Computer Science
Information Technology
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled IT Service Desk Analyst - Tier II to join our team in West Valley City, Utah. In this Contract-to-Permanent role, you will provide comprehensive support for end users, troubleshoot technical issues, and contribute to IT projects that enhance system functionality and efficiency. This position is ideal for someone with a strong technical background who thrives in a collaborative, fast-paced environment.
Responsibilities:
Deliver second-tier technical support to internal users, resolving issues related to hardware, software, and network connectivity.
Administer and troubleshoot Active Directory and Azure Active Directory environments, ensuring optimal performance.
Manage and track all support requests through a ticketing system, prioritizing and escalating critical issues as needed.
Configure and maintain Windows operating systems, ensuring proper settings and functionality.
Provide support for mobile devices, including Android, iOS, and Windows Mobile, ensuring seamless connectivity and configuration.
Collaborate with IT teams to document processes, configurations, and functional requirements for system improvements.
Assist in implementing IT projects and strategic initiatives, contributing technical expertise and practical solutions.
Perform hardware troubleshooting and imaging of devices, ensuring proper setup and deployment.
Apply basic networking principles, including TCP/IP protocol suite, to resolve connectivity issues.
Communicate effectively with team members and stakeholders to ensure timely resolution of technical challenges.
Requirements
Minimum of 3 years of experience in IT support roles, with expertise in Microsoft systems.
Solid understanding of Active Directory, Azure Active Directory, and security best practices.
Proficiency in troubleshooting Windows OS settings, PC hardware, and software.
Familiarity with networking concepts and protocols, including TCP/IP.
Experience supporting mobile devices across Android, iOS, and Windows platforms.
Ability to track and resolve issues using a ticketing system.
Strong communication skills and ability to work effectively in team-driven environments.
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled IT Service Desk Analyst - Tier II to join our team in West Valley City, Utah. In this Contract-to-Permanent role, you will provide comprehensive support for end users, troubleshoot technical issues, and contribute to IT projects that enhance system functionality and efficiency. This position is ideal for someone with a strong technical background who thrives in a collaborative, fast-paced environment.
Responsibilities:
Deliver second-tier technical support to internal users, resolving issues related to hardware, software, and network connectivity.
Administer and troubleshoot Active Directory and Azure Active Directory environments, ensuring optimal performance.
Manage and track all support requests through a ticketing system, prioritizing and escalating critical issues as needed.
Configure and maintain Windows operating systems, ensuring proper settings and functionality.
Provide support for mobile devices, including Android, iOS, and Windows Mobile, ensuring seamless connectivity and configuration.
Collaborate with IT teams to document processes, configurations, and functional requirements for system improvements.
Assist in implementing IT projects and strategic initiatives, contributing technical expertise and practical solutions.
Perform hardware troubleshooting and imaging of devices, ensuring proper setup and deployment.
Apply basic networking principles, including TCP/IP protocol suite, to resolve connectivity issues.
Communicate effectively with team members and stakeholders to ensure timely resolution of technical challenges.
Requirements
Minimum of 3 years of experience in IT support roles, with expertise in Microsoft systems.
Solid understanding of Active Directory, Azure Active Directory, and security best practices.
Proficiency in troubleshooting Windows OS settings, PC hardware, and software.
Familiarity with networking concepts and protocols, including TCP/IP.
Experience supporting mobile devices across Android, iOS, and Windows platforms.
Ability to track and resolve issues using a ticketing system.
Strong communication skills and ability to work effectively in team-driven environments.
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.