Datto Administrator

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

RMM
Reporting
SaaS

Job Details

A Datto Administrator manages Datto products like RMM (Remote Monitoring and Management), Business Continuity & Disaster Recovery (BCDR), and SaaS Protection to ensure IT infrastructure is monitored, maintained, and secure for clients. Key responsibilities include , , deploying software, , and implementing disaster recovery plans. This role requires strong technical skills in IT support, networking, and problem-solving, often working within a environment.
Key Responsibilities
  • Monitor and Maintain Systems:
    Use Datto RMM to monitor the health of client devices and networks.
  • Automate Tasks:
    Deploy, configure, and manage the Datto RMM platform to automate routine maintenance tasks.
  • Troubleshoot Issues:
    Respond to alerts, troubleshoot data loss, assist with system restores, and manage client issues efficiently.
  • Manage Data Protection:
    Schedule and perform disaster recovery drills, troubleshoot backup failures, and guide clients on data protection best practices.
  • Patch and Security Management:
    Deploy and manage software patches for client systems and ensure overall network security.
  • Client Communication:
    Provide support and communicate with internal teams and clients to resolve issues and manage expectations.
  • Report Generation:
    Create reports on system performance, security incidents, and other IT-related metrics.
Essential Skills and Qualifications
  • Technical Expertise:
    Strong proficiency in Datto products, including RMM, BCDR, and SaaS Protection.
  • IT Support Skills:
    Knowledge of IT infrastructure, networking, server management, and cloud-based platforms.
  • Problem-Solving:
    Excellent analytical and problem-solving skills to diagnose and resolve complex IT issues.
  • Automation:
    Experience with scripting and using RMM tools to automate IT tasks and workflows.
  • Communication:
    Strong written and verbal communication skills to interact effectively with clients and colleagues.
  • Customer Service:
    A customer-centric approach to ensure high-quality support and client satisfaction.
  • Relevant Certifications:
    Industry-recognized certifications (e.g., CompTIA, Microsoft) or Datto-specific training are often beneficial.
Typical Work Environment
  • Managed Service Providers (MSPs):
    Datto Administrators are frequently employed by MSPs to manage IT for multiple clients.
  • Proactive Management:
    The role focuses on proactively managing technology environments to minimize downtime and optimize performance.
  • Remote Work:
    Many Datto RMM specialists work remotely, leveraging the platform to manage client endpoints from a distance.
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