EKG Systems Lead

Technical Skills (Must Have)

• ServiceNow Ticket management and issue resolution
• Timekeeping Systems Workforce/time management processes
• UKG (Ultimate Kronos Group) System configuration, support, and optimization

Purpose of the Job

The HR Systems Lead provides technical and process expertise for Client s workforce management systems (UKG) across North America (U.S., Canada) and Latin America (Mexico). The role supports HR systems stability, process excellence, and project execution, ensuring seamless HR operations and user experience.

Key Responsibilities

System Administration & Technical Support

• Maintain in-depth knowledge of Client s UKG configuration and supporting HR processes.
• Manage and resolve support tickets through ServiceNow, ensuring SLA compliance and proactive escalation.
• Perform testing, maintenance, and access management across workforce management platforms.
• Support HR operational cycles and implement continuous improvement initiatives.
• Keep system documentation and configuration current; remain informed on new releases and features.

Project Execution

• Participate in HR systems roadmap projects handling requirements definition, testing, vendor management, and documentation.
• Lead change management deliverables: develop training guides, communications, and process documentation.
• Identify and escalate risks, ensuring adherence to project scope, cost, and schedule.
• Coordinate cross-functional integration between HR, Shared Services, IT, Finance, and Audit.
• May lead smaller projects end-to-end, including project planning and stakeholder coordination.

Job Requirements

Minimum Qualifications

• Bachelor s degree in information systems, HR/Business Administration, or related field; or equivalent experience.
• 6 10 years of experience in HRIS, IT, or HR operations for large corporations.
• Proven experience in system and process design, configuration, and support.

Experience

• Strong background in UKG Workforce Management, timekeeping, payroll integration, and HR reporting.
• Experience supporting diverse employee populations (salaried, hourly, union, expatriate).
• Familiarity with SaaS implementation methodologies and project management principles.
• Experience collaborating in a matrixed, multi-regional environment and managing supplier partnerships.
• Working knowledge of HR functional processes across talent management and total rewards.

Knowledge, Skills & Abilities

• Analytical Thinking: Synthesizes complex data to find root causes and define effective solutions.
• Prioritization: Balances urgency and importance; escalates critical issues effectively.
• Customer Focus: Provides outstanding user support and clear communication.
• Results Orientation: Maintains attention to detail and accountability for deliverables.
• Continuous Learning: Seeks process improvements and adopts new technologies.
• Collaboration & Communication: Works effectively across teams; explains technical concepts clearly.

Key Success Metrics

• Reduced time-to-resolution of support issues
• Accuracy and compliance of system changes in production
• Continuous improvement and audit readiness
• HR systems documentation quality and user satisfaction