IT Director

Salary: $65.73 - $93.99 Hourly
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15426
Department: Housing & Community Development
Opening Date: 08/12/2025
Closing Date: 9/8/2025 11:59 PM Central
Max Number of Applicants: 100

Position Description
About Harris County Housing & Community Development:

Harris County Housing & Community Development provides life-enhancing projects and programs to residents of Harris County.
Our services include spurring community investment through the provision of homebuying programs, partnering with community members and housing developers to build diverse housing options that uplift communities and offer other assistance that support community building.
IT Director Overview:

The Information Technology (IT) Director manages IT staff and oversees the planning and implementation of IT projects and permanent programs for both Helpdesk Support and Business Applications Development. The IT Director is responsible for monitoring the efficiency and performance of Housing & Community Development (HCD) technology and network systems, overseeing technology infrastructure and operations, and ensuring operational support functions run smoothly.
This position is responsible for maintaining partnerships with HCD staff and leadership, contracted vendors, Harris County Universal Services (HCUS) teams, and fellow Operations directors of Human Resources, Marketing, and Records Management. Additionally, the IT Director manages budget expenditures and contracts, reviews and recommends support to the Chief Operating Officer, and leading software and equipment solutions.
Duties & Responsibilities:

• Oversight: Leadership of IT support services team and internal customer service technology programs as well as HCD's IT infrastructure including servers, networks, hardware, and software applications. Ensures assets are properly procured to meet local, state and federal guidelines. Monitors service ticket levels and trends. Advocates for technology needs and initiatives.
• Customer Service: Key point for escalations, troubleshooting, general IT support, and policy and procedure developments. Provides recommendations for improvements in process and technology to senior leadership. Serves as the point of contact for all projects, which involves communicating and presenting to project stakeholders, executive management, and other key project personnel to provide regular updates on project status and arising issues.
• Non-Technical Project Management: Researches and provides reports to leadership on opportunities to develop process improvements. Initiates internal IT initiatives and special projects such as SharePoint, website and intranet, secure printing, and regular trainings and job aids, with consideration to the customer first. Develops implementation and communication plans, project estimates, project schedules, and resource allocation.
• Data and Development: Manages data analysis and reporting environment, including evaluating and recommending appropriate tools and technologies. Ensures that HCD data infrastructure and systems remain safe and optimized for analytics, and data sharing. Manage internal development team and relationship with case management application vendor, CaseWorthy, including project schedules and budget deadlines.
• Management and Compliance: Monitors budgeting, spending activities, and purchase orders to ensure technology expenses are correctly anticipated and accounted for. Manages the integration of vendor tasks, and tracks and reviews vendor deliverables. Ensures compliance with HCUS requirements and best practices and proposes policy for HCD around updated quality standards.
• Other duties as assigned.
• This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
• Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Harris County is an Equal Opportunity Employer
;br> If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• Bachelor's Degree in Information Technology, Computer Science, Business, MIS, Change Management, or relevant field.

Experience:

• Five (5) years of progressive work experience in an IT environment.
• Two (2) years of management experience.
• Experience with service desk systems, business applications.

Licensure:

• Valid Driver's License (Texas upon hire)

Knowledge, Skills, and Abilities:

• Good understanding of data governance practices, security/compliance.
• Ability to implement data governance framework and individual strategies.
• Problem-solver, critical and creative thinker, and strategic planner
• Excellent communication skills, including difficult conversations, conflict resolution, and honest employee feedback
• Strong commitment to teamwork and customer service
• Ability to speak with non-technical technology users
• Effective leadership skills and sound judgment when making decisions
• Comfortability with change and flexibility with alternate approaches and evolving business needs
• Ability to handle multiple tasks with varying priorities, deadlines, leads, budget, and other stressors

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

• Knowledge of ITIL and SDLC best practices
• Familiarity with Microsoft Project, Azure DevOps, or similar platform

General Information
Position Type, and Typical Hours of Work:

• Full-Time | Regular
• Monday - Friday from 8:00 am to 5:00 pm.
• Hybrid work schedule.
• Some flexibility with schedule.
• Occasionally extended hours and weekends on occasion.

Work Environment:

• This position is based in an office environment, where the use of computers, phones, scanners, and filing cabinets is routine.
• The physical demands associated with this job are minimal, with occasional lifting and moving of objects.
• The role is predominantly sedentary, involving mainly sitting with occasional standing and walking.

Physical Demands:

• Ability to lift, carry, and/or push up to 30 lbs.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Information Technology
• Computer Science
• Business
• Management Information Systems
• Change Management
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Which of the following best describes your verifiable progressive work experience in an IT environment?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than five (5) years
• Five (5) years but less than six (6) years
• Six (6) years but less than seven (7) years
• Seven (7) years or more
• I do not have this experience

04

Please provide details about your verifiable progressive work experience in an IT environment. Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
05

Which of the following best describes your verifiable management experience?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

06

Please provide details about your verifiable management experience.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
07

This role requires a Valid Driver's License (Texas upon hire)Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I do not have a Valid Driver's License

Required Question