Overview
On Site
Depends on Experience
Full Time
Skills
Availability Management
Backup Administration
CTIOS
Cisco
Cisco Certifications
Cisco UCCE
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Voice
Event Management
FOCUS
IP
IT Infrastructure
ITIL
Innovation
Intellectual Property
Interactive Voice Response
Management
Optimization
Proxies
Recovery
Release Management
SIP
System Administration
User Experience
VoiceXML
Voicemail
Web Portals
Job Details
Job Title: Applifecycle Systems Engineer - UCCE and UCM Location: RTP, NC / Austin, TX / San Jose, CA Position Type: Full-time
Desired Skills: CISCO CUCM | Cisco UCCE
Yrs of Exp: 5 - 12 years of experience
Job Summary:
Must Have Technical/Functional Skills:
Sajith Nair Ztek Consulting Inc. Phone: | E-mail:
Desired Skills: CISCO CUCM | Cisco UCCE
Yrs of Exp: 5 - 12 years of experience
Job Summary:
Must Have Technical/Functional Skills:
- Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
- Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
- Must have hands on experience in VXML gateways, VVBs, SIP proxy.
- Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
- Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
- Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
- Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
- CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience.
Sajith Nair Ztek Consulting Inc. Phone: | E-mail:
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