Overview
On Site
$17 - $17 hourly
Contract - W2
Contract - Temp
Skills
Mobile devices
Help desk
User guides
Field service
Technical Support
Project management
Desktop administration
Microsoft Office
Cyber security
IMPACT
Leadership
Training
Strategy
Migration
Communication
Presentations
Organized
Switches
Management
Microsoft Windows
Job Details
RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking an IT Professional 1.
Job Responsibilities:
* IT On Site Services Support for Generation Service Organization
* Work directly with end users within the region to communicate changes and impact to their IT environment
* Work with venders on service contracts to provide best options for customers
* Provide troubleshooting on mobile devices and applications
* Lead educational sessions and training offerings for generation service users
* May perform 1st and 2nd -level user help desk activities to resolve issues for high priority personnel
* Develop user guides and instructions for specific application configurations and setup
* Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow
* Work with customer on updates as well as upgrades to mobile devices
* Participate in regular Generation Service IT Status Meeting to understand upcoming IT changes, and facilitate implementation strategy to ensure alignment of business needs with IT requirements and minimize business interruption for Field Service
* Assist with the coordination activities for internal IT Support groups to support Generation Service personnel through IT systems separation and migration activities
* Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
* Support change-release processes for implementation of IT systems
REQUIREMENTS:
* Education or training in Management Information Systems, Computer Science or related fields are required
* Excellent communication skills-both written and oral, including presentation skills is required
* Should be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex
* Ability to take direction and switch quickly between tasks
* Seeks advice and guidance from Project Leadership Team or others for non-routine or other problem areas
* Ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor
* Experience with MS Windows 10 Desktop Administration is desired
* Experience with MS Office 365 and related applications is desired
* Familiarity with Cyber Security concepts is desired
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client in Orlando, FL that is seeking an IT Professional 1.
Job Responsibilities:
* IT On Site Services Support for Generation Service Organization
* Work directly with end users within the region to communicate changes and impact to their IT environment
* Work with venders on service contracts to provide best options for customers
* Provide troubleshooting on mobile devices and applications
* Lead educational sessions and training offerings for generation service users
* May perform 1st and 2nd -level user help desk activities to resolve issues for high priority personnel
* Develop user guides and instructions for specific application configurations and setup
* Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow
* Work with customer on updates as well as upgrades to mobile devices
* Participate in regular Generation Service IT Status Meeting to understand upcoming IT changes, and facilitate implementation strategy to ensure alignment of business needs with IT requirements and minimize business interruption for Field Service
* Assist with the coordination activities for internal IT Support groups to support Generation Service personnel through IT systems separation and migration activities
* Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
* Support change-release processes for implementation of IT systems
REQUIREMENTS:
* Education or training in Management Information Systems, Computer Science or related fields are required
* Excellent communication skills-both written and oral, including presentation skills is required
* Should be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex
* Ability to take direction and switch quickly between tasks
* Seeks advice and guidance from Project Leadership Team or others for non-routine or other problem areas
* Ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor
* Experience with MS Windows 10 Desktop Administration is desired
* Experience with MS Office 365 and related applications is desired
* Familiarity with Cyber Security concepts is desired
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.