Senior Business Analyst (Accela)

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction.

SYSCOM s client is seeking a seasoned Senior Business Analyst to assess, develop, enhance, and implement technology solutions for government agencies. The Senior Business Analysts primary focus will be analysis and implementation of an internal management systems and processes.

Work Location: Hybrid work schedule with 4 days per week onsite in Towson, MD 21202, and 1 day per week remote (work from home.)
Duration: 1 year project with possibility of extension.

Duties and Responsibilities will include but not be limited to the following:

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium to large-risk projects.
• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for government agencies.
• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
• Conducts in-depth analysis of internal systems, operations, and procedures. Works with internal users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements.
• Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis.
• Works with government agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Confers with government agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides metrics around reporting, system performance, and process control.
• Participates in user training or often conducts the training when needed.

Minimum Qualifications -must meet ALL

• Graduation from an accredited college or university with a bachelor s degree in Business, Computer Science or a related field and (5) five years experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in land use management implementations and post-production environment as a primary technical resource.
• Minimum of 5 years experience with Accela.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity.
• Ability to work in a team environment; establishing and maintaining strong professional relationships.
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium.
• Ability to provide at least two professional references with contactable phone numbers.
• Ability to pass a background check.
• Ability to work onsite in Towson, Maryland in a hybrid work model.

Preferred Qualifications (Highly desired, but not mandatory)

• Experience working for a government entity.
• 7+ years experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land).
• Proficient in extracting data from Cityworks via SQL and building custom reports.
• Strong understanding of GIS principles and spatial data concepts.

Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.