Desktop Support Technician

Position Summary:
The Desktop Support Technician provides technical assistance to end users by troubleshooting hardware, software, and network-related issues. This role ensures smooth IT operations and supports users in resolving technical problems efficiently and professionally.
Key Responsibilities:

• Respond to technical support requests via phone, email, or in person.
• Diagnose and resolve issues with computers, printers, mobile devices, and other peripherals.
• Install, configure, and maintain hardware and software systems.
• Assist users with operating systems, applications, and connectivity problems.
• Document support activities and resolutions in a ticketing system.
• Collaborate with IT team members to escalate and resolve complex issues.
• Educate users on IT procedures, tools, and best practices.
• Track and manage IT equipment inventory and ensure compliance with security standards.

Qualifications:

• High school diploma or equivalent; post-secondary education in IT or related field preferred.
• 1-3 years of experience in desktop support or helpdesk roles.
• Familiarity with Windows and macOS environments, Microsoft Office, and standard IT hardware.
• Strong troubleshooting and communication skills.
• Customer-focused with attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft) are a plus.

Physical Requirements:

• Ability to lift and move equipment up to 25 lbs.
• May require walking, bending, or kneeling to access hardware.

Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Gurnee,IL.
Application Deadline
This position is anticipated to close on Nov 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.