Overview
Skills
Job Details
Absolutely no third parties please !
Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.
Key Responsibilities:
Application Support & Administration
Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.
Optimization & Workflow Automation
Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify inefficiencies and implement automation via platform-native tools or connectors like Zapier or APIs.
Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.
Reporting & Analytics
Develop actionable dashboards and reports in platforms like Google Workspace (Sheets/Data
Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).
Training & Documentation
Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk.
Collaboration & Vendor Liaison
Act as a bridge between technical teams and business units to align system functionality with operational needs.
Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments
Required Qualifications:
Bachelor-s degree in information systems, Computer Science, or equivalent practical experience.
5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
Hands-on experience with:
Okta (user provisioning, app assignments, policies)
JAMF and/or Apple Device Management tools
Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
Zoom Enterprise (Webinars, Events, Licensing)
Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.
Familiarity with mobile device and identity management, SaaS license management, and audit
practices.
Strong troubleshooting skills with the ability to diagnose cross-platform issues.
Preferred Qualifications:
Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
Experience supporting or deploying systems in Zero Trust environments
Apply today I look forward to hearing from you !!