ServiceNow Developer with AIOPS

Overview

On Site
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
100% Travel

Skills

IT Service Management
IT Operations
ITIL
JavaScript
ServiceNow
AIOPS

Job Details

Role: ServiceNow Developer with AIOPS

Location: Seattle, WA
Duration: 6 months

Need strong profiles with proven implementation experience in AIOps

Experience:
8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
ServiceNow custom application design and development experience
Past work experience with industry leading providers of ITSM tools

Responsibilities:
Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business/ITIL processes
Communicates technical problems and solutions to both technical and non-technical audiences

Skills Overview:
ServiceNow platform implementation, development, support, enhancement
ServiceNow Discovery Configuration, Run Book Automation preferred
Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
Strong customer service and excellent verbal/written communication
Excellent attention to details, ability to multitask, and effective time management skills
Understand full ITSM application lifecycle
ITIL certified desired

Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process
Work with Platform Owner to create Shared Support ServiceNow roadmap
Proven experience of creating the architecture, design, Javascript coding and development of solutions
Review requirements/stories and build solution specifications
Develop and maintain Platform best practices and standards
Ensure adherence to Platform best practices and standards
Plan platform upgrades along with other stakeholders
Act as ServiceNow L3 expert for platform incidents and defects
Plan, design and architect ServiceNow integrations
Provide technical direction and training to Platform team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Advent Global Solutions, Inc.