Technical Support Analyst

LOCATION: Onsite work in Idabel, OK

BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

EXTENSION/CONVERSION: Eligible

ROLES & RESPONSIBILITIES

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT/OT enterprise teams, and will take part in the after-hours/on-call rotation.

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem-solving process through to final resolution
• Identify and learn software and hardware technology used and supported by the organization
• Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users on basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, printers, VMT s, network switches, cameras, wireless AP s, Internet Circuit s, VoIP, and other systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT/OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment
• Provide regular status updates via email to site and IT/OT lead teams
• Actively participate in IT/OT Team meetings

ESSENTIAL QUALIFICATIONS

• Demonstrated safety focus
• Associate s degree in information technology or equivalent combination of education and/or experience
• Three plus years experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP s, Internet Circuit s, VoIP, VPN, general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems
• Strong oral and written communication skills

BONUS QUALIFICATIONS

• Microsoft certifications MCITP MS Certified IT Professional, MCDST MS Certified Desktop Support Technician, MCP MS Certified Professional
• CCNA - Certified Cisco Network Associate or similar
• Experience supporting the IT infrastructure needs of a manufacturing facility
• Experience supporting the OT infrastructure needs of a manufacturing facility
• Four-year degree in information technology or related field
• Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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