Help Desk Technician

Our client is seeking a Help Desk Technician for a long term contract scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.

DUTIES:

• Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
• Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
• Identify and facilitate training of EA staff on technical day-to-day executive level needs
• Monitor and respond effectively to computer support requests received through the IT ticketing system
• Troubleshoot computer hardware and software problems at a high Tier II and Tier III level
• Work on special projects pertaining to computer equipment and software
• Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
• Document processes and maintain KB database
• Identify and recommend hardware/software needs in relation to requirement specifications
• Other tasks as needed

Knowledge, Skills and Abilities:

• Thorough knowledge of Freshdesk ticketing software a plus
• Be able to perform IT Helpdesk Tier I/II/III support
• Excellent communication skills including verbal, written, and listening skills
• Ability to handle a wide variety of duties with minimal supervision
• Excellent customer service disposition
• Excellent organization and documentation abilities
• Willingness and ability to lift and/or move equipment/boxes up to 50lbs

REQUIREMENTS:

• High School Diploma
• 3+ Years IT Helpdesk experience in a remote setting
• A+/Network+/Apple certification preferred
• 4+ years Windows 10, Mac IOS and Office 365 support experience
• Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
• SharePoint online experience a plus
• Conference room setup/equipment and AVL skills a must
• 3+ years Technical troubleshooting skills

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.