Overview
On Site
USD 115,000.00 - 165,000.00 per year
Full Time
Skills
Microsoft Excel
Research
Innovation
Customer Relationship Management (CRM)
Customer Facing
Project Management
Multitasking
Conflict Resolution
Problem Solving
Positive Attitude
SOW
Resource Management
Screening
Onboarding
Capacity Management
Performance Management
Workflow
Optimization
Forms
Financial Management
Finance
Invoice Verification
Account Management
Sales
Customer Satisfaction
Mentorship
Documentation
Training
Project Delivery
Recruiting
Service Delivery
People Management
Team Building
Business Acumen
Business Cases
Estimating
Project Scoping
Budget
Digital Marketing
English
Presentations
Leadership
Attention To Detail
Management
Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world's most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.
Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:
Position Overview
One North is seeking a Senior Engagement Manager to execute digital and creative engagements, serve as a people manager over junior delivery team members, and assist in establishing delivery best practices and processes. Partnering with client stakeholders and internal practice leads, the Senior Engagement Manager will oversee the smooth movement of work while building strong and lasting client relationships.
The ideal candidate will be client-facing, have exceptional project management skills, and a deep understanding of the digital marketing space and creative production processes. A detailed multitasker and lateral thinker, you thrive in a high-volume, multi-disciplinary environment. You enjoy problem-solving, identifying opportunities to improve efficiency and add value, and are at home managing your team to produce their best work. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude.
This role will ideally be based in the Chicago area, but we are open to remote locations across the U.S. and Canada.
Responsibilities
The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.
Delivery:
Ensure understanding of project statement of work, deliverables, and any technical requirements as defined by customer
Collaborate with team members to manage risk, project scope, and deliver according to the terms and conditions of our contracts
Hold regular team meetings, ensuring deliverables are on-track and escalating risks as they arise
Ongoing management of project burn and associated budget
Resource management, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required
Regularly review program and project workflows to identify optimization opportunities and improve team performance
Help develop methodologies to gather qualitative and quantitative data about the team and the work
Serve across delivery functions on engagements as needed, including but not limited to, the following:
o Initial project setup and interim change activities
o Processing team member on-/off-boarding forms (FTE and Consultant)
o Financial management setup and support (budget creation, system updates, financial reviews, and invoice verification)
o Ongoing status and business reviews
o Partner with internal teams to troubleshoot and resolve project administrative issue
Account Management:
Main point of contact for both internal and client contacts
Create and lead regular business reviews together with the operations, sales, and practice teams, to summarize progress and align on future objectives with internal and client stakeholders
Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation
Participate in the development and execution of an account growth strategy in collaboration with internal stakeholders
Maintain a big picture awareness of other One North and TEKsystems offerings and potential best practices that may be applicable to active engagements
Conduct informal and formal customer satisfaction surveys
Management Responsibilities:
Manage and mentor a team of resources including full-time and contract with various digital and/or creative skillsets and seniority levels
Gather feedback from customer stakeholders on consultant performance and engagement service model, and course correct accordingly
Ensure delivery best practices are being followed and implement strategies to track engagement performance across the team
Assists operations, practice, and delivery team to roll out initiatives, gather feedback, and create documentation and training materials, as needed
Work with operations and delivery teams to improve and implement changes to project delivery processes
Lead by example, participating in culture development and striving to maintain positive team morale
Assess existing and new engagements to help delivery leaders plan appropriate staffing
Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impacts on service delivery
Skills and Qualifications
8 or more years of experience as a digital project or account manager working in a hands-on, fast-paced production environment (or equivalent)
Agency experience preferred
Previous people management and team development experience
Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required
Experience analyzing and estimating project scope, managing budgets and project burn
Familiar with general digital marketing concepts and skillsets with the ability to ask targeted questions and provide strategic recommendations
Demonstrated experience communicating and presenting at senior executive/director levels
Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership
The ability to manage expectations and build positive relationships
Detail-oriented, process and deadline-driven with an ability to manage multiple projects
Pay and Benefits
The pay range for this position is $115000.00 - $165000.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Paid Family Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 23, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:
Position Overview
One North is seeking a Senior Engagement Manager to execute digital and creative engagements, serve as a people manager over junior delivery team members, and assist in establishing delivery best practices and processes. Partnering with client stakeholders and internal practice leads, the Senior Engagement Manager will oversee the smooth movement of work while building strong and lasting client relationships.
The ideal candidate will be client-facing, have exceptional project management skills, and a deep understanding of the digital marketing space and creative production processes. A detailed multitasker and lateral thinker, you thrive in a high-volume, multi-disciplinary environment. You enjoy problem-solving, identifying opportunities to improve efficiency and add value, and are at home managing your team to produce their best work. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude.
This role will ideally be based in the Chicago area, but we are open to remote locations across the U.S. and Canada.
Responsibilities
The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.
Delivery:
Ensure understanding of project statement of work, deliverables, and any technical requirements as defined by customer
Collaborate with team members to manage risk, project scope, and deliver according to the terms and conditions of our contracts
Hold regular team meetings, ensuring deliverables are on-track and escalating risks as they arise
Ongoing management of project burn and associated budget
Resource management, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required
Regularly review program and project workflows to identify optimization opportunities and improve team performance
Help develop methodologies to gather qualitative and quantitative data about the team and the work
Serve across delivery functions on engagements as needed, including but not limited to, the following:
o Initial project setup and interim change activities
o Processing team member on-/off-boarding forms (FTE and Consultant)
o Financial management setup and support (budget creation, system updates, financial reviews, and invoice verification)
o Ongoing status and business reviews
o Partner with internal teams to troubleshoot and resolve project administrative issue
Account Management:
Main point of contact for both internal and client contacts
Create and lead regular business reviews together with the operations, sales, and practice teams, to summarize progress and align on future objectives with internal and client stakeholders
Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation
Participate in the development and execution of an account growth strategy in collaboration with internal stakeholders
Maintain a big picture awareness of other One North and TEKsystems offerings and potential best practices that may be applicable to active engagements
Conduct informal and formal customer satisfaction surveys
Management Responsibilities:
Manage and mentor a team of resources including full-time and contract with various digital and/or creative skillsets and seniority levels
Gather feedback from customer stakeholders on consultant performance and engagement service model, and course correct accordingly
Ensure delivery best practices are being followed and implement strategies to track engagement performance across the team
Assists operations, practice, and delivery team to roll out initiatives, gather feedback, and create documentation and training materials, as needed
Work with operations and delivery teams to improve and implement changes to project delivery processes
Lead by example, participating in culture development and striving to maintain positive team morale
Assess existing and new engagements to help delivery leaders plan appropriate staffing
Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impacts on service delivery
Skills and Qualifications
8 or more years of experience as a digital project or account manager working in a hands-on, fast-paced production environment (or equivalent)
Agency experience preferred
Previous people management and team development experience
Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required
Experience analyzing and estimating project scope, managing budgets and project burn
Familiar with general digital marketing concepts and skillsets with the ability to ask targeted questions and provide strategic recommendations
Demonstrated experience communicating and presenting at senior executive/director levels
Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership
The ability to manage expectations and build positive relationships
Detail-oriented, process and deadline-driven with an ability to manage multiple projects
Pay and Benefits
The pay range for this position is $115000.00 - $165000.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Paid Family Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 23, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.