VIP Executive Support

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

VIP Executive Support

What does a successful VIP Executive Support Engineer do at Fiserv?

As part of Fiserv's Technology Services, we are seeking an experienced Executive Support Engineer to provide superior VIP technical support and build strong relationships with executive support personnel. In this role, you will act as the main liaison to the C-level executive team, supporting technology hardware, software, and services. To succeed, you should be an excellent communicator, able to build relationships with Fiserv executives and their staff, and be a strategic thinker with strong problem-solving skills.

What you will do:

• Install and support end-user devices including PCs, mobile devices, LAN/WAN, printers, and other peripherals.
• Install, support, build, and maintain PC applications in a Windows 11 Active Directory environment, including operating systems, endpoint security, Office 365, VPN, system management tools, and various business unit software titles and mobile device management (MDM) solutions.
• Support Exchange Online, Teams, and other collaborative tools.
• Connect, support, and troubleshoot AV, presentation, and teleconferencing equipment, including platforms such as MS Teams, Zoom, and Skype.
• Join or receive MS Teams calls from the executive boardroom.
• Serve as the service delivery expert and single point of contact for senior executives.
• Provide proactive support, manage, and monitor operations to drive improved results.
• Coordinate and monitor executive meetings utilizing collaboration and AV services and support executive-level conferences and events.

What you will need to have:

• Bachelor's degree in Information Technology or Computer Science preferred, but an alternative degree combined with equivalent experience will be considered.
• 5+ years of experience building, deploying, and troubleshooting PCs and mobile equipment in a corporate environment.
• 5+ years of experience with Microsoft Windows OS, Active Directory, and Office 365 support.
• 5+ years of experience in business communication platforms such as messaging, video conferencing, and telephony.
• 3+ years of direct experience supporting Executive/VIP teams and their assistants.

What would be great to have:

• Microsoft 365 certification.
• AV (Audiovisual) certification.
• ITIL certifications.
• Knowledge of ServiceNow.
• Experience with Crestron, Polycom, and QSYS.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options, and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

$96,400.00 - $162,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.