Complaint Mgmt specialist 3

Immediate need for a talented Complaint Mgmt specialist 3, This is a 03 months contract opportunity with long-term potential and is located in San Diego, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 25-95196

Pay Range: $40 - $46 /hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: - 

• Conduct product complaint investigations and write failure investigation reports
• Ensure accuracy for complaint file documentation and regulatory reporting decision activities. 
• Ensure complaint files are accurate and complete and in line with good documentation practices.
• Demonstrate sound independent decision making in regard to medical device complaint handling and other functions relating to the investigation of product complaints. Asks questions of team leaders / management as needed.
• Collaborate with supervisor, manager to assess the severity of complaints and understand the typical use to provide input to the Technical investigation for optimal root cause resolution as needed. 
• Handle product for investigation per quality system requirements
• In concert with the department supervisor and/or manager and escalation teams, strategize to direct the efforts to ensure Dispensing customer satisfaction.
• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Ensure timely follow-up with internal customers and company representatives for reported issues.

Key Requirements and Technology Experience: 

• Key Skills; Complaint Handling/ Investigation, PCB/ Board Circuit
• Bachelor’s degree in related field is desirable  
• 3-5 years of medical device experience is desired, preferably in a regulatory or technical complaint investigation capacity.  
• 2 years of experience with medical device complaint handling / post-market surveillance / medical device regulations or experience in a similar regulated environment preferred. Working knowledge of QA, Regulatory/Quality Compliance in a medical device industry preferred.
• Knowledge of electronics is preferred.

Our client is a leading Medical technology Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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