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CRM Business Analyst

Hybrid in Columbia, SC, US • Posted 9 hours ago • Updated 4 hours ago

Contract W2

On-site

BASED ON EXPERIENCE

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DP Professionals Inc

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Job Details

Skills

Business Process
Customer Engagement
Standard Operating Procedure
Data Management
Productivity
Collaboration
Leadership
Return On Investment
Vendor Development
Evaluation
Optimization
Workflow
Pipeline Management
Process Optimization
Requirements Elicitation
Management
Sales
Customer Service
Communication
Stakeholder Management
Analytical Skill
Conflict Resolution
Problem Solving
Information Systems
Marketing
Microsoft Dynamics
Training
Customer Relationship Management (CRM)
Salesforce.com
SANS

Summary

DPP is seeking a CRM Business Analyst for an opportunity in Columbia, SC.

Work arrangement:

Hybrid: 3 days/week onsite.
W2 position; 12 months with possible extension
Must be a South Carolina resident at time of submission

Position summary:

The CRM Business Analyst will play a crucial role in helping the organization enhance customer relationships and optimize business processes through the effective use of CRM (Customer Relationship Management) software.
This Business Analyst will assess business needs, design tailored CRM solutions, and ensure systems are implemented and adopted successfully to drive organizational goals.

Responsibilities:

Evaluate business needs, workflows, and customer engagement processes to identify CRM requirements and opportunities for improvement.
Design, configure, and implement CRM systems that align with the organization s goals and operational structure.
Develop and document Standard Operating Procedures (SOPs) and training materials to ensure staff adoption and consistent CRM usage.
Create and execute CRM strategies that improve customer relationship, data management and business productivity.
Collaborate closely with sales, marketing, and customer service teams to ensure CRM tools support their activities and objectives.
Monitor and analyze CRM system performance, providing recommendations and adjustments to optimize effectiveness.
Prepare reports and insights for leadership and key stakeholders on CRM performance, user adoption, and ROI.
Stay up to date on CRM technology trends and emerging tools to recommend improvements and innovations.
Assist with CRM vendor selection, evaluation, and implementation processes when introducing new platforms or upgrades.

Required knowledge, skills, and abilities:

5+ years of experience with Microsoft Dynamics 365 CRM - configuration, implementation, and optimization.
7+ years of experience with Sales Processes - workflows, pipeline management, and process optimization.
3+ years of experience as a Business Analyst - gathering requirements, documenting processes, working with cross-functional teams.
Proven experience implementing and managing CRM platforms, ideally across multiple industries.
Strong understanding of sales, marketing, and customer service best practices.
Hands-on experience with Microsoft Dynamics 365 and Salesforce CRM.
Knowledge of software selection methodologies and CRM integration strategies.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to translate business requirements into functional CRM solutions.

Preferred:

Bachelor s degree in Business, Information Systems, Marketing, or a related field.
CRM certification (e.g., Salesforce Certified Consultant, Microsoft Dynamics 365 Functional Consultant) is a plus.
Experience developing training materials and SOPs for CRM adoption
Experience with Salesforce CRM.

Interested? Learn more:
Click the apply button or contact our recruiter Harrison at to learn more about this position (#25-00685).

Authorized US Worker - Those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114775
Position Id: 25-00685
Posted 9 hours ago

Company Info

About DP Professionals Inc

When Barbara Blau founded DP Professionals in 1996, her goal was to establish a staffing firm committed to providing customers with additional services that would enable them to be successful and stay competitive in the rapidly evolving IT business world.

Barbara and her company are firmly rooted in the community participating in more than 20 civic-minded organizations, dedicated to making South Carolina a better place in which to work and live. DPP s commitment to excellence extends beyond the workplace, and into the neighborhood where you live.

We are a premier, full-service IT staffing firm that provides:

High quality and cost effective solutions to our clients personnel requirements

Outstanding employment opportunities to talented individuals

A quality work environment for our consultants and office staff

DPP's professional memberships include:

South Carolina Staffing Association (SCSA)

National Association of Women Business Owners (NAWBO)

TechServe Alliance

Columbia Information Technology Council

Advancement Partner, IT-oLogy

EngenuitySC

Greater Columbia Chamber of Commerce

Charleston Metro Chamber of Commerce
South Carolina Chamber of Commerce
Charleston Digital Corridor
Better Business Bureau

Headquartered in Columbia, SC
DPP was founded in 1996. Serves the IT community. Premier IT staffing, recruiting and consulting firm.

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CRM Business Analyst - DP Professionals Inc - Hybrid in Columbia, SC, US | Dice.com