Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Acceptance Testing
Agile
Billing
Conflict Resolution
Confluence
Data Analysis
Development Testing
Functional Requirements
JIRA
Policy Administration
Root Cause Analysis
Insurance
Incident Management
ServiceNow
Scrum
SQL
Workflow
User Stories
Production Support
Stakeholder Management
Documentation
Software Development Methodology
Job Details
Role: Business Analyst with Insurance
Location: Charlotte, NC or Atlanta, GA
Onsite Role
W2 Contract Position
JD:
- Gather and document business and functional requirements from stakeholders.
- Analyze insurance processes, workflows, and data to identify improvement opportunities.
- Translate business needs into detailed BRDs, FRDs, and user stories.
- Collaborate with developers, QA, and business teams throughout the SDLC.
- Support UAT and facilitate defect triage and resolution.
- Act as a liaison between business and IT, ensuring timely communication and delivery.
- Provide Level 1 and 2 Production Support for insurance systems and applications.
- Monitor production issues and work with technical teams for root cause analysis and resolution.
- Help create knowledge base documentation and SOPs for recurring issues.
Required Skills:
- 5+ years of experience as a Business Analyst in the Insurance domain.
- Strong understanding of insurance operations, policy administration, claims, underwriting, or billing systems.
- Experience in production support or incident management environments.
- Familiar with tools like JIRA, ServiceNow, Confluence, and SQL for data analysis.
- Strong communication, stakeholder management, and problem-solving skills.
- Experience working in Agile/Scrum environments.
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