Application Analyst II - Great Opportunity (Remote)

Required:

• Strong management skills to collaborate across teams for effective solutions
• Excellent communication and interpersonal skills
• Leader within ITS department as well as exceptional team player
• Leadership of multiple projects at a time
• Assists and educates users at all levels
• Mentors new team members as assigned
• Enlists subject matter experts from other departmental areas to ensure appropriate integration of systems
• Works collaboratively within teams and with internal and external customers and vendors

Quality:

• Comprehensive knowledge of all aspects of the operational areas to be supported
  • Billing, Registration & Scheduling, or HIM/Coding settings
• Written, oral communication, and facilitation skills with the ability to adapt communication style to audience
• Excellent time management and ability to meet deadlines with minimal supervision or direction
• Assigns priority, urgency and severity to service requests/incidents to ensure work is completed according to priority
• Adheres to and enforces strict adherence to system governance
• Troubleshoots issues with a focus on root cause analysis and risk mitigation
• Self-directed and results oriented
• Develop knowledge transfer mechanisms for team members around issues, resolutions, and trends
• Able to integrate planning efforts across systems and across Covenant Health facilities
• Maintain Epic, Sunquest, or other proficiencies in applicable products/modules

Organizational:

• Provides Tier I support via Issue Trak ticketing system and direct end-user support
• Develops ITS policy/procedure documentation
• Analyzes, tracks, and resolves reportable issues
• Develops and maintains required system design, build, and test documents
• Prioritizes team assigned work to meet deadlines and accomplish assigned tasks
• Able to manage workload of 6 or more projects at a time while meeting deadlines and providing assistance to team members on other projects

Education:

• Bachelor's degree from an accredited university or college in the Business Sciences, Health Sciences (Nursing, Medicine, etc.) or in Information Systems
• 8+ years experience with EHR or software implementations, specifically EPIC acute clinical modules like ClinDoc, Stork