Video Conferencing & Event Support Lead

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Teams
Webex
Lighting
cameras
switchers
audio boards
Zoom

Job Details

Primary Skills

  • Video Enablement Support: MTR rooms, Zoom rooms, WebEx, Crestron

  • Remote troubleshooting of video-enabled rooms

  • Collaboration with third-party vendors for remote support

  • ServiceNow ticketing and incident management

Role Overview

The Video Lead will handle setup, monitoring, and troubleshooting of live and video-enabled events. This includes ensuring smooth execution of virtual and in-office events, supporting end users, and delivering exceptional customer service.

Key Responsibilities

  • Configure event layouts, features, and designs based on client specifications

  • Support and train clients on Zoom, Teams, WebEx, and other streaming platforms

  • Provide live event support and resolve issues promptly

  • Escalate critical technical issues to management and recommend solutions

  • Monitor and identify trends or recurring issues in video conferencing setups

Qualifications

  • 3 5 years of experience in video conferencing or AV support

  • Strong troubleshooting and multi-tasking abilities under pressure

  • Knowledge of virtual event technologies (Zoom, Teams, WebEx)

  • Familiarity with video codecs, streaming protocols, and basic production concepts

  • Exposure to video equipment (switchers, audio boards, cameras, lighting) is a plus

  • Basic understanding of information risk and technology frameworks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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