IT Assets and Procurement Technician

Job#: 2088150

Job Description:
IT Assets and Procurement Technician

Location: Sears/Willis Tower, Chicago, IL and able to commute to Lisle, IL

Pay Rate: $35/hour

Employment Type: 6-month Contract -> Full-Time

Overview:

We are seeking a proactive and customer-focused IT Assets and Procurement Technician to join our team. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about delivering top-tier technical support to executive leadership
Day-to-Day Responsibilities:

• Deliver C-Suite, white glove support for executives and VIPs, ensuring seamless technology experiences.
• Troubleshoot and resolve hardware issues across laptops, desktops, and peripherals.
• Provide empathetic and patient customer service, maintaining professionalism in high-pressure situations.
• Utilize remote support tools and imaging systems (training provided).
• Manage and resolve IT service requests using ServiceNow or similar ticketing platforms.
• Collaborate with a diverse technical team, participating in weekly touchpoints and updates.
• Demonstrate strong situational awareness, adapting communication style to different audiences.
• Accept and apply constructive feedback from leadership to continuously improve service delivery.

Top Requirements (Must-Haves):

4 years of experience

Proven experience providing white glove support to C-Suite executives and VIPs.

Strong hardware troubleshooting skills and technical acumen.

A self-starter with initiative and accountability.

Experience with IT asset management and procurement workflows.

Familiarity with enterprise imaging tools and remote desktop support.

Prior use of ServiceNow or similar ITSM platforms.

Excellent interpersonal and communication skills.

Ability to work independently and as part of a team.

Worked with a team size of 10 and able to navigate different personalities

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.