Overview
On Site
Depends on Experience
Contract - W2
Contract - 30 Month(s)
Skills
Help Desk Support
Workstations Setup
Office 365 applications
ServiceNow
imaging laptops
Job Details
Job Title: Help Desk Manager
Contract Duration : 30Months
Location: Delmar, NY 12054
Work Mode: Onsite
Requested Qualification:
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, and in-person.
60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi- function devices
60 months experience in using and also supporting users with Webex functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred but not required.
36 months experience with imaging laptops
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