Desktop Support Technician-Remote

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+

Skills

Desktop Support Technician

Job Details

Position: Desktop Support Technician
Location: Wauwatosa, WI (On-site)/Remote
Duration: 1 Year
Interview Method: MS Teams Video Position Summary

Milwaukee County is seeking a Desktop Support Technician to serve as the first point of contact for IT-related support. This role provides Tier 1 technical support for hardware, software, and connectivity issues, ensuring optimal workstation performance for all Milwaukee County employees, contractors, and vendors.

The ideal candidate will have hands-on experience with PC imaging, setup, troubleshooting, and maintenance, as well as strong customer service skills and a commitment to ITIL-based support practices.

Key Responsibilities

  • Provide daily technical support for PC hardware, peripherals, and enterprise applications.

  • Install, configure, troubleshoot, and maintain desktops, laptops, printers, and mobile devices.

  • Support user account setup, authorization, and maintenance.

  • Image and deploy PCs and laptops across the organization.

  • Track and resolve incidents, requests, and problems using standard ITSM tools and procedures.

  • Set appropriate client expectations and ensure timely execution of service requests.

  • Escalate incidents as needed in accordance with established SLAs and documentation.

  • Maintain accurate documentation of technical issues and resolutions.

  • Recommend process improvements to enhance end-user support and operational efficiency.

  • Stay current on new technologies and participate in special IT projects as assigned.

Knowledge, Skills & Abilities

  • Strong analytical and problem-solving skills.

  • Excellent communication and customer service abilities.

  • Ability to manage multiple tasks in a high-pressure environment.

  • Demonstrated professionalism, integrity, and ethical behavior.

  • Effective teamwork across multiple locations and functions.

  • Ability to develop and follow workflows, procedures, and ITIL standards.

  • Cost-conscious mindset with focus on resource efficiency.

  • Sound judgment and decision-making under minimal supervision.

Required Skills & Experience

  • Experience: 6 months 5 years in desktop support or IT helpdesk environment.

  • Device Deployment: Experience imaging, deploying, and maintaining end-user devices.

  • Troubleshooting: Ability to repair and diagnose hardware/software issues on the fly.

  • Education: Associate's degree in Computer Science, Information Technology, or a related field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.