Overview
On Site
USD 22.00 - 25.00 per hour
Full Time
Skills
SAP BASIS
Network
Wireless Communication
Adaptability
Relationship Development
Management
Communication
Customer Service
IT Service Management
Issue Tracking
Customer Support
Microsoft Outlook
Windows Client
Technical Support
Virtual Private Network
Call Center
Software Support
Break/Fix
Service Desk
Help Desk
Phone Support
Microsoft Office
Computer Science
Conflict Resolution
Problem Solving
Computer Hardware
ServiceNow
Operating Systems
Microsoft Windows
Active Directory
IOS Development
OS X
Remote Support
Remote Access
Bomgar
Technical Writing
Mobile Devices
Audiovisual
Computer Networking
Training
Interviewing
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Our customer in Syracuse NY, is looking to add 4, qualified IT Service Desk professionals to join their team on a contract basis. The organization is experiencing growth within the company, and the current team has grown overwhelmed with ticket volumes. They support office and clinical locations around the country as well as internal employees of the company.
Common issues that they are supporting and resolving on a day-day basis include:
- Unlocking Accounts
- Network Reboots (VPN issues)
- Wireless Printer Connection
- Troubleshooting Hardware/Software
- Working within ServiceNOW for ticketing systems
- Microsoft Office Suite (O365)
- Windows 10 OS
- Computer Performance
The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs.
Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
Conducts diagnostic reviews and troubleshoots issues as requested by users.
Recommends hardware solutions for user computers in office areas.
Troubleshoots and updates devices remotely.
Provides good customer service to ensure functionality and to assist and guide users.
Reports customer feedback and potential technical needs.
Documents technical issues and their resolutions in the IT service management platform
Skills
Service desk, Help desk, Windows 10, Troubleshooting, Phone support, microsoft office, Office 365, Support, Servicenow, Active directory, Password reset, Ticketing system, Customer support, Technical support, Outlook, Windows, Customer service, End user support, Vpn, Hardware, Call center, software support, break/fix
Top Skills Details
Service desk,Help desk,Windows 10,Troubleshooting,Phone support,microsoft office,Office 365
Additional Skills & Qualifications
Preferred Experience
Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.
Good organization and problem-solving skills needed.
Ability operating, installing, and troubleshooting computer hardware, including peripherals.
Knowledge of modern ticketing systems, such as ServiceNow, needed.
Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS.
Experience providing desktop support in an enterprise environment preferred.
Experience working with remote physical locations and using remote access software, like Bomgar preferred.
Technical writing experience is a plus.
Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred
Most Important:
- Attendance & reliability - currently their contractors have not been reliable in this aspect
- Need to have some experience coming in (not great at training)
- Need candidates to be committed and locked down when interviewing
Experience Level
Intermediate Level
If you feel you are qualified for this position, please submit your resume and a recruiter will reach out!
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our customer in Syracuse NY, is looking to add 4, qualified IT Service Desk professionals to join their team on a contract basis. The organization is experiencing growth within the company, and the current team has grown overwhelmed with ticket volumes. They support office and clinical locations around the country as well as internal employees of the company.
Common issues that they are supporting and resolving on a day-day basis include:
- Unlocking Accounts
- Network Reboots (VPN issues)
- Wireless Printer Connection
- Troubleshooting Hardware/Software
- Working within ServiceNOW for ticketing systems
- Microsoft Office Suite (O365)
- Windows 10 OS
- Computer Performance
The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs.
Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
Conducts diagnostic reviews and troubleshoots issues as requested by users.
Recommends hardware solutions for user computers in office areas.
Troubleshoots and updates devices remotely.
Provides good customer service to ensure functionality and to assist and guide users.
Reports customer feedback and potential technical needs.
Documents technical issues and their resolutions in the IT service management platform
Skills
Service desk, Help desk, Windows 10, Troubleshooting, Phone support, microsoft office, Office 365, Support, Servicenow, Active directory, Password reset, Ticketing system, Customer support, Technical support, Outlook, Windows, Customer service, End user support, Vpn, Hardware, Call center, software support, break/fix
Top Skills Details
Service desk,Help desk,Windows 10,Troubleshooting,Phone support,microsoft office,Office 365
Additional Skills & Qualifications
Preferred Experience
Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.
Good organization and problem-solving skills needed.
Ability operating, installing, and troubleshooting computer hardware, including peripherals.
Knowledge of modern ticketing systems, such as ServiceNow, needed.
Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS.
Experience providing desktop support in an enterprise environment preferred.
Experience working with remote physical locations and using remote access software, like Bomgar preferred.
Technical writing experience is a plus.
Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred
Most Important:
- Attendance & reliability - currently their contractors have not been reliable in this aspect
- Need to have some experience coming in (not great at training)
- Need candidates to be committed and locked down when interviewing
Experience Level
Intermediate Level
If you feel you are qualified for this position, please submit your resume and a recruiter will reach out!
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.