Senior Business Analyst CRM Omni-channel

Senior Business Analyst CRM / Omni-channel

The role will support the CRM/Omni-Channel team within a Pharmaceutical client. Working knowledge of Commercial Pharmaceutical Operations and CRM in particular will be helpful. Omni-channel experience is also helpful. The Senior Business Analyst needs be able to perform the essential duties and responsibility noted in the requirements listed below:

• Collect and review business requirements related to CRM process and system support
• Meet with all stakeholder teams within the organization to gather requirements
• Document all stakeholder notes and requirements
• Complete gap analysis on current capabilities versus complete requirements
• Provide high level Project Management assistance as required
• Assist architecture team with any design or integration requirements