ServiceNow Administrator

We are looking for an experienced ServiceNow Administrator. This is a full-time permanent hire onsite/hybrid role in Raleigh, North Carolina with our client. In this role as a ServiceNow Administrator, you will be responsible for configuring, administering, and supporting ServiceNow platform and other like platforms, ensuring it operates efficiently and effectively meets the organization s needs. You will work closely with IT service management, operations teams, and other stakeholders to enhance and maintain our applications and system, improve workflow automation, and support the organization s digital transformation initiatives.

Responsibilities for a ServiceNow Administrator:

• Manage day-to-day administration of the ServiceNow platform, including user accounts, roles, access controls, and licensing
• Perform regular maintenance and health checks to ensure optimal performance
• Monitor system stability, troubleshoot, and resolve issues
• Support and administer ServiceNow or any enterprise ITSM, CSM and FSM package software
• Be the key touch point and liaison between the business and IT for ServiceNow platform
• Work on payment system and payment devices
• Configure ServiceNow applications to meet business needs, including Incident, Change, and Request Management modules
• Design and implement workflows, UI policies, UI actions, business rules, and other customizations
• Manage integrations with third-party applications and tools via APIs and integration hubs
• Service Catalog and Request Management:
• Develop and maintain the Service Catalog and Service Portal, including items, forms, and workflows
• Create and manage custom reports, dashboards, and performance analytics to support decision-making.
• Ensure data accuracy, integrity, and security within the platform
• Identify opportunities for automation and process improvements to optimize IT Service Management (ITSM) workflows
• Provide technical support to end-users, assisting with issues and troubleshooting
• Develop and deliver training materials, documentation, and user guides

Required Skills as a ServiceNow Administrator:

• 4+ years of hands-on experience as a ServiceNow Administrator or in a similar role.
• Strong knowledge of ServiceNow modules, including ITSM, CMDB, and Service Catalog.
• Familiarity with ITIL processes and best practices
• ServiceNow Administrator Certification preferred
• Excellent problem-solving skills, attention to detail, and the ability to work independently
• Strong communication and interpersonal skills to interact effectively with stakeholders at all levels
• Extensive problem-solving ability & technical knowledge in retail technology
• Bachelor s degree in Information Technology, Computer Science, or related field, or equivalent experience
• Ability to multitask and balance several competing priorities
• Ability to work some evenings, weekends and holidays