Google Agentspace SME

Note:
✔ Looking only for local North Carolina candidates – relocation will not work
✔ Candidate must have a Local NC Driver’s License
✔ Visa accepted: L2 EAD
✔ Will not accept non-local candidates or profiles not aligned with the JD
✔ This is a closure position – need only genuine profiles

Google Agentspace SME.
Location:-Charlotte, NC
Duration:-12+Months
Responsibilities:
• Serve as the Subject Matter Expert for Google AgentSpace and CCAI implementations.
• Design and develop conversational AI solutions including chatbots, voice bots, and virtual assistants.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable AgentSpace solutions.
• Provide architectural guidance and best practices for secure, compliant, and scalable deployments.
• Integrate AgentSpace with contact center platforms (e.g., Genesys, Avaya, Cisco, NICE) and backend systems via APIs.
• Utilize Dialogflow CX, Agent Assist, and Speech-to-Text APIs to build intelligent workflows.
• Conduct performance tuning, monitoring, and troubleshooting of deployed solutions.
• Mentor developers and guide technical teams in implementing AI/ML-driven contact center solutions.
• Prepare technical documentation, design artifacts, and operational support guides.

Requirements:
• 10+ years of overall IT experience, with 3–5 years in Conversational AI and Google CCAI platforms.
• Hands-on experience with Google AgentSpace, Dialogflow CX, and Agent Assist.
• Strong understanding of NLP, NLU, and AI/ML models used in conversational design.
• Experience with Google Cloud Platform, APIs, microservices, and cloud integration.
• Proficiency in Python, Java, or Node.js for bot development and backend integration.
• Familiarity with IVR platforms, contact center technologies, and omnichannel engagement.
• Experience with CI/CD pipelines, DevOps practices, and monitoring tools.
• Excellent communication and stakeholder management skills.

Direct No: (+1)