Application Operations Analyst

RESPONSIBILITIES:
Kforce has a client in Oakland, CA that is seeking an Application Operations Analyst.

Responsibilities;
* Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools
* Diagnoses, isolates and corrects data and performance faults in the systems involved
* Prepares and obtains approval of system and development documentation
* Executes planned and ad-hoc corrective maintenance to sustain continuous system operations
* Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures
* Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems
* Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents
* Executes quality control tasks as directed
* Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements
* Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
* Develops conversion and implementation plans
* Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
* Proposes enhancements to procedures, processes and tools based on experiences with current methods
* Provide timely, professional, straight forward (non-technical) communications

REQUIREMENTS:
* BA/BS in Computer Science, Business, or equivalent experience
* 5+ years of experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience
* Familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases
* Excellent written and verbal communications skills
* Able to work and communicate across multiple departments
* Excellent analytical, problem-solving and technical troubleshooting skills
* Able to work independently and as part of a team
* Experience with design and deployment of large scale and complex infrastructure-application systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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