IT Field technician

Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory).

Must have an active driver's license and reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

40-hrs/week (on-call nights/weekends required).

Must be able to work overtime when required (limited OT with Manager approval beforehand).

Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.

Provide quality customer support and relations through use of customer management skills and other D1Employees.

Diagnose machine performance problem.

Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches

Installing and repairing Servers

Troubleshoot and installing in LAN-WAN environments

Provide some desk side technical support for hardware and software

Perform analysis to effectively identify potential problems to eliminate problems in the future

Maintain requisite technical competence to support the hardware and software

Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process

Taking appropriate actions to mitigate or eliminate hardware/software problems

Handle General Territory.

Perform applicable preventative maintenance, per OEM specifications

Skills/Experience:

A+ce, Vehicle, ability to travel overnight and pull after hours on-call

Standby and travel are a requirement, normally 150 mile radius

Needs mechanical abilities and printer skills as well as PC repair and software

High school/College/Military/Tech School/IT course.

Required Years of Experience:

2+ Years