Qualtrics Project Manager

Role: Qualtrics Project Manager

Location: Remote (Chicago, IL)

Duration: Contract

Job Description

Here are some bullets around the type of person we are looking for in the PM role.

• Experience with Qualtrics platform technology that enables CX insights and activation.
• Execute the following aspects of the research process: sample management, field management, quality assurance, data analysis and interpretation of results, dashboard building and management, and collaboration with client and internal team members via an online cloud-based bug tracking software.
• Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
• Build and maintain relationships with key clients by responding to multiple queries and providing updates per client requests
• Maintain and strengthen client relationships through exceptional service and strong attention to detail and quality control
• Understand and address business needs/issues of clients- providing consultation versus order-taking
• Provide day-to-day guidance and coaching to junior team members, as required
• Strong quantitative research project management skills, PMP certification an asset
• Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information
• Ability to manage large customer satisfaction tracking projects while maintaining a strong client service orientation
• Ability to interact with key client stakeholders on a daily basis