Unified Communication AV Specialist

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Position: Unified Communication AV Specialist

Location: Chicago, IL(Onsite)

Position Overview

The Unified Communications (UC) Audio Video (AV) Specialist is responsible for maintaining and supporting AV technology in shared spaces, conference rooms, and offices. The role focuses on delivering exceptional meeting services with a white-glove approach, including troubleshooting video endpoints, projectors, connection cables, phones, and third-party conferencing solutions. The specialist will maintain accurate inventory records, update room signage and user instructions, and provide user training and support. Strong customer service skills and a focus on simplifying the meeting experience are essential.

Key Responsibilities

• Understand AV systems integration with network components (wired and wireless) and collaboration platforms such as Microsoft Teams, Zoom, and Webex.
• Conduct regular room checks to ensure all AV equipment is fully operational.
• Troubleshoot audio and video conferencing systems including Crestron, Polycom, Mersive Solstice, projectors, screens, touch panels, and cables.
• Deliver excellent customer service, maintaining professionalism and calmness in all interactions.
• Possess deep knowledge of Microsoft Teams meetings, including settings, configurations, and troubleshooting.
• Develop and provide clear end-user documentation and instructions for equipment use in shared spaces.
• Identify defective or failed equipment and escalate issues to advanced AV support as needed.
• Maintain and update in-room instructions and service desk documentation.

Qualifications

• 1-4 years of experience in AV support with a focus on white-glove service and basic troubleshooting of conference room equipment.
• Experience supporting and documenting third-party conferencing solutions such as Microsoft Teams and Cisco.
• Strong presentation and customer service skills with the ability to remain composed and helpful under pressure.
• Commitment to following established standards, policies, and procedures.
• Eagerness to learn new skills and technologies.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Good interpersonal skills to effectively collaborate with users and team members.

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.