Technical Support

IT Support Technician (On-Site Role)

Role Overview

Seeking a versatile IT Support Technician to provide comprehensive technical assistance across various devices and platforms. This is a hands-on position focused on hardware, software, and end-user support in an on-site environment.

Key Responsibilities

Technical Assistance & Troubleshooting

• Deliver in-person support for desktops, laptops, peripherals, and mobile devices
• Diagnose and resolve hardware and software issues efficiently
• Install, configure, and maintain operating systems across supported devices

Hardware Support

• Deploy and set up new computers, laptops, and related equipment
• Perform repairs, upgrades, and routine maintenance
• Coordinate with relevant teams to order necessary parts and replacements

Software Support

• Assist users in installing, updating, and configuring software applications
• Resolve application errors, crashes, and compatibility issues
• Provide training and best-practice guidance for software use

Issue Tracking & Escalation

• Log support requests and solutions using internal ticketing systems
• Escalate unresolved or complex problems to higher-level support teams
• Confirm issue resolution and follow up for user feedback

Inventory Management

• Maintain accurate asset records for hardware and software
• Monitor allocation, movement, and decommissioning of devices

Desired

• Strong troubleshooting skills for Windows-based environments (Windows 10 & 11)
• Experience with device imaging, deployment, and automation tools
• Familiarity with productivity software such as Microsoft 365
• Exceptional customer service and communication abilities
• Organizational and time-management skills to juggle multiple tasks
• Knowledge of security standards and data protection practices

Qualifications

• High school diploma or equivalent; additional IT certifications or coursework preferred
• Prior experience in deskside support or technical assistance roles
• Ability to clearly explain technical concepts to non-technical users

Working Environment

• 100% on-site role; hands-on support in a dynamic, fast-paced setting

Pay and Benefits

The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jeffersonville,OH.

Application Deadline

This position is anticipated to close on Aug 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.