Tech / HelpDesk Support Site Migrations- L2

  • McAllen, TX
  • Posted 21 days ago | Updated 17 days ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Tech Support
desktop
laptop

Job Details

Job Title: L2 Tech Support Site Migrations
Location: McAllen, Texas, USA (Zip Code: 78503)
Duration: 6 Months
Work Schedule: 100% Onsite, Monday to Friday
Job Summary:

We are seeking a highly skilled and motivated L2 Technical Support Specialist to join our team for site migrations. The successful candidate will provide comprehensive technical support services for desktops, laptops, mobile devices, printers, and software applications within a fast-paced, enterprise environment. This role requires onsite presence five days a week at the McAllen, TX location.

Key Responsibilities:

  • Provide break/fix support for desktop, laptop, and peripheral issues.
  • Re-image devices and install/configure applications as required.
  • Troubleshoot and resolve Windows OS, hardware, and enterprise application issues.
  • Install, configure, and support desktops, laptops, mobile devices, and related peripherals.
  • Perform PC upgrades, refresh scheduling, and capture user system settings.
  • Support local and network printers (configuration, driver installation, vendor liaison).
  • Deliver end-user support (onsite and remote) including for events and disaster recovery scenarios.
  • Maintain accurate documentation, procedures, and user knowledge bases.
  • Manage ticket queue using ITSM tools like ServiceNow or Remedy, ensuring SLAs are met.
  • Collaborate with L3 support teams and vendors for escalated issues.
  • Maintain effective communication with end-users and stakeholders.

Required Skills & Experience:

  • Strong working knowledge of Windows 10/11, Android OS, macOS.
  • Familiarity with MS Office Suite, O365, VOIP, LAN/WAN, Wi-Fi setup, and basic firewall knowledge.
  • Active Directory (user/group management), DNS, Group Policy experience.
  • Hands-on experience supporting enterprise hardware and software.
  • Knowledge of ITIL framework and experience working within SLA-based environments.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Experience using ITSM tools (e.g., ServiceNow, Remedy).

Preferred Qualifications:

  • Experience supporting site migrations or refresh/upgrade projects.
  • Strong vendor coordination and stakeholder management skills.
  • Documented experience creating SOPs and technical documentation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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