Oracle Cloud ERP Support Analyst

Overview

Contract - W2
Contract - 6-12 Month(s)
100% Travel

Skills

Financials/FSCM/HCM
REST/SOAP APIs
ServiceNow/Jira/Remedy

Job Details

Position: Oracle Cloud ERP L1 Support Analyst

Location: MINNEAPOLIS, MN - Onsite

L1 Support Analyst - Oracle Cloud ERP Finance and SCM First-level technical and functional support for local business users of Oracle Cloud ERP.

Required technical skills & experience:

Hands-on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM specify modules used locally).

Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud, or middleware used).

Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.

Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).

Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows. Knowledge of role-based access control and user provisioning processes in Oracle Cloud.

ITIL Foundation preferred; Oracle Cloud certifications or vendor training a plus.

Soft skills & behaviours Strong customer service orientation; clear, calm communicator with business users.

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