Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Mitel certified telephone engineer
Configure Mitel phones
Configure Mitel Ignite call center software
Job Details
Our direct client is seeking one full-time contract resource (40 hours / week) Mitel telephone engineer to provide Mitel-related assistance. The resource is needed to assist the Unified Communications and Collaboration team with a Mitel Voice migration, upgrade, and support.
At a high level, the resource will configure and deploy Mitel phones and troubleshoot issues as they
The work is expected to be done remotely. Duration: - 12 months with extension.
Sample Tasks
- Configure Mitel phones
- Configure Mitel Ignite call center software
- Make Mitel phone changes as tickets come in
- Deploy Mitel phones to all sites
- Troubleshoot Mitel phone issues
- Adjust hunt groups
- Assign new phone numbers
- Support Mitel voice mail server
- Troubleshoot daily issues that arise on Mitel phone system
- E911 testing
- Configuring MS Teams soft phones
- Provide knowledge transfer to Met Council staff
Minimum Qualifications
- Five (5) years experience as a Mitel certified telephone engineer
- Two (2) engagements lasting more than six (6) months as a Mitel professional
Desired Skills
- Mitel Ignite call center certified
- Mitel certified on MiVoice Business platform
- Mitel certified on MiCollab platform
- Mitel Certified on MiVoice Platform
- Mitel experience with NuPoint voice mail server
- Mitel experience on MiVoice Border Gateway
- Mitel experience with Interactive call recording
- Mitel experience with reporting features
- Microsoft Teams telephone experience
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