Telephony Delivery Project Manager

Immediate need for a talented Telephony Delivery Project Manager. This is a 12+months contract opportunity with long-term potential and is located in Stuart FL (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-85483

Pay Range: $75 - $80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Lead the full lifecycle implementation of contact center technologies, including Genesys Cloud, NICE CXone, and related components (IVR, ACD, WFM, QM, analytics).
• Develop and manage detailed project plans, budgets, timelines, and resource allocations.
• Coordinate cross-functional teams including IT, operations, customer service, compliance, and external vendors.
• Ensure seamless integration with CRM platforms, ticketing systems, and other enterprise applications.
• Manage project scope, risks, and change control processes to ensure successful delivery.
• Oversee testing, training, and go-live activities, ensuring operational readiness and user adoption.
• Monitor post-implementation performance and drive continuous improvement initiatives.
• Ensure compliance with data privacy, security, and industry regulations (e.g., HIPAA, PCI-DSS).

• Professional Skills & Key Competencies:
• Excellent writing skills and the ability to communicate accurately and concisely
• Ability to gain new technical skills quickly
• Strong customer service skills and positive attitude
• Ability to communicate sophisticated technical concepts in simple terms
• Sophisticated skills with Microsoft Office products and working knowledge of Salesforce and Brightree
• Ability to meet tight deadlines and handle changing priorities

Key Requirements and Technology Experience:

• Key Skills; Telephony/Contact Centre Project Management
• Cross-Functional Project Delivery in Regulated Industries
• CRM & Systems Integration Expertise
• Bachelor s Degree
• Five or more years of experience in technical telephony project management
• Prior experience within a regulated industry (e.g., medical device, pharma, automotive, aerospace)
• Managed/supported projects cross-functionally in an iterative, fast paced environment
• Excellent verbal and written communication skills required
• Strong analytical, problem-solving, and communication skills
• High attention to detail while managing multiple sophisticated deliverables and stakeholder groups required
• Ability to learn quickly, deal with ambiguity, take initiative and achieve results required
• Showed talent with MS Office skills, particularly in PowerPoint, Excel, and Word. Proficiency with Salesforce, SharePoint, Jira, Brightree, Telephony Solutions and Confluence preferred.
• Proven organization and time management skills

Our client is a leading medical technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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