Helpdesk/ServiceDesk Engineer.....................

Overview

Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

helpdesk
IAM
servicedesk
Sailpoint
tech support
octa

Job Details

Role: Helpdesk/ServiceDesk Engineer (IAM)

Remote Only



Responsibilities:
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers.
Answer service desk telephones
Any ticketing tool experience is required
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Identify customer problems and complaints to ensure that inquiries are successfully resolved.

Required:
Excellent customer service skills and willingness to go the extra mile helping customers
Windows support
basic networking
High degree of responsibility, commitment, and dependability.

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