Overview
Skills
Job Details
. Client - Arrow - Denver CO - 5 days a week onsite
Project Manager Salesforce CRM Consolidation
Role Overview
The Project Manager will lead Salesforce CRM Consolidation (Org Merge) project, coordinating cross-functional teams to deliver a unified Global Salesforce platform that supports B2B and B2C business models. This role combines program governance, delivery ownership, and cross-regional coordination (NA & EMEA) to ensure the merge enhances efficiency, standardization, and business readiness, not just a technical migration.
Key Responsibilities
Program Management & Governance
Lead end-to-end planning and execution of the CloudHealth org merge within the Global Salesforce program.
Define project scope, goals, timelines, dependencies, and success metrics aligned to the Global roadmap.
Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation plans.
Report progress to program sponsors and steering committees, providing data-driven insights and decision support.
Cross-functional Leadership
Partner with Business, IT, and SI partners across regions to deliver a standardized yet flexible New Model design.
Coordinate functional workstreams: Campaign, Lead, Account, Contact, Opportunity, Contract, Integrations, Data Migration, and Reporting.
Ensure global alignment with Lead-to-Cash processes, forecasting models, and route-to-market structures (Direct, MSP, Marketplace).
Delivery & Execution
Manage sprint plans, deliverables, and testing cycles (UAT, Regression, SIT).
Oversee data migration readiness, cutover strategy, and post-go-live stabilization.
Enforce project documentation standards and governance compliance (design approvals, release notes, sign-offs).
Change & Communication
Develop and execute stakeholder engagement and communication plans.
Facilitate requirements and user enablement sessions to ensure business adoption.
Champion the principle of process first, systems second - aligning technology delivery with business outcomes.
Required Skills/Experience:
8 12 years of Project/Program Management experience; 5+ years with Salesforce or CRM transformations.
Proven track record leading complex org merge or multi-region CRM consolidation programs.
Deep understanding of Lead-to-Cash, Opportunity/Contract workflows, and integration governance.
Strong knowledge of Agile/Hybrid methodologies; JIRA/Smartsheet proficiency.
PMP, PMI-ACP, or Salesforce Project Manager certification preferred.
Exceptional stakeholder management and executive communication skills.
Experience managing offshore/nearshore development and SI partners.
Strategic yet hands-on, balancing governance with delivery velocity.
Confident facilitator with the ability to influence without authority.
Passionate about standardization, simplification, and measurable business impact.
Strong analytical and organizational discipline, with comfort in ambiguity