Overview
Hybrid
$89 - $100
Contract - W2
Contract - 06 Month(s)
Skills
Budget
Purchase Orders
Stakeholder Management
SLA
Process Optimization
Training
Vendor Management
Regulatory Compliance
Negotiations
Forecasting
Conflict Resolution
Quality Improvement
Analytics
Business Operations
Performance Management
Performance Metrics
Resource Allocation
Job Details
Job Title: Vendor Performance & Operations Manager
Location: Mountain View, CA (Onsite)
Duration: 6 Months
About the Role
We are seeking an experienced Vendor Manager to drive operational excellence and vendor performance for Google s Search business. The role requires a strong understanding of end-to-end supplier management, process optimization, and cross-functional collaboration to ensure quality, scalability, and compliance across vendor engagements.
Key Responsibilities
- Manage vendor performance across assigned projects, ensuring delivery on SLAs, KPIs, and quality standards.
- Develop and maintain SOPs, process maps, workflows, and training documentation.
- Oversee invoices, purchase orders (POs), budgets, and forecasting for vendor engagements.
- Partner with cross-functional teams to design and implement quality improvement strategies and scalable processes.
- Conduct business reviews summarizing vendor performance and provide strategic feedback.
- Lead performance management, including quarterly target setting and escalation processes.
- Optimize capacity management by forecasting labor needs and ensuring efficient resource allocation.
- Collaborate with internal and external partners to drive training, transition, and quality readiness initiatives.
Required Qualifications
- 7+ years of experience in Business Operations, Vendor Management, or related field.
- Proven success managing vendors in tech, content moderation, or large-scale operations environments.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and negotiation abilities with external partners.
- Proficiency in vendor performance metrics, process improvement, and budget tracking.
Preferred Skills
- Experience with capacity planning, SLA tracking, and performance analytics.
- Solid understanding of business operations, stakeholder management, and consultative vendor engagement.
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