SRE Manager

Must have good knowledge on Level 1, Level 2 and Level 3 support experience in eCommerce platforms Shopify, Blue Yonder or any other e-com solutions/platforms.
Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise.
Must have knowledge SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
Knowledge working with postman.
Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Must know how to work with the Dev team, cross functional teams across time zones.
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and L7 leaders.

Non-Technical Requirement

Ability to clearly communicate and understand a technical idea/concept.
Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.
Excellent written and verbal communications skills.
Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.
Capability to work with people in different time zones.
Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.
Create and maintain detailed documentation.
A CAN DO ATTITUDE