Tech Support Level I

RESPONSIBILITIES:
Kforce has a client that is seeking a motivated and customer-focused Tech Support Level I to join their MSP team in Saint Louis, MO.

Job Summary:
This entry-level role is ideal for someone passionate about IT, eager to learn, and ready to provide hands-on support to a variety of clients. You'll be the first point of contact for technical issues, assisting with hardware/software troubleshooting, installations, and basic network support.

Key Responsibilities:
* Provide Tier 1 help desk support to clients via phone, email, and onsite visits
* Tech Support Level I will troubleshoot and resolve basic hardware, software, and network issues
* Assist with setup and configuration of desktops, laptops, printers, and mobile devices
* Perform software installations, updates, and virmalware removal
* Support user account creation, password resets, and basic Active Directory tasks
* Document all work performed in ticketing systems (e.g., ConnectWise, IT Glue)
* Escalate complex issues to Level II/III technicians as needed
* As a Tech Support Level I, you will participate in workstation imaging and deployment projects
* Maintain a professional and friendly demeanor while working with clients

REQUIREMENTS:
* CompTIA A+ or similar certification preferred (or currently pursuing)
* 0-2 years of experience in IT support or help desk roles
* Familiarity with Windows OS (10/11), Microsoft Office, and basic networking concepts
* Understanding of DNS, DHCP, and endpoint protection tools is a plus
* Strong communication skills and ability to explain technical issues to non-technical users
* Eager to learn and grow in a fast-paced MSP environment
* Strong problem-solving and multitasking abilities
* Team-oriented with a customer-first mindset
* Detail-oriented with good documentation habits
* Valid driver's license and reliable transportation for local client visits

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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