Senior Observability Administrator (Splunk and Zenoss)

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Observability Administrator (Splunk and Zenoss) for a CONTRACT TO HIRE assignment with one of our premier Insurance services clients in Bethlehem, PA or Holmdel, NJ (2-3x week).

Responsibilities:
We are seeking a dedicated and detail-oriented Observability Administrator with expertise in Splunk and Zenoss to join our IT operations team. The ideal candidate will be responsible for the administration, configuration, and maintenance of our observability tools to ensure optimal performance and reliability of our IT systems.

• Administration and Configuration:
  • Administer and configure Splunk and Zenoss platforms to meet organizational monitoring needs.
  • Perform regular updates, patches, and upgrades to observability tools to ensure they are up-to-date and secure.
• Monitoring and Maintenance:
  • Continuously monitor the health and performance of the Splunk and Zenoss systems.
  • Ensure data integrity and availability within the observability platforms.
• User Support and Training:
  • Provide support to internal users for Splunk and Zenoss, assisting with troubleshooting and resolving issues.
  • Develop and deliver training sessions for users to effectively utilize the monitoring tools.
• Dashboard and Alert Management:
  • Create and manage dashboards, reports, and alerts in Splunk and Zenoss.
  • Work with stakeholders to define monitoring requirements and implement appropriate alerting mechanisms.
• Data Management and Optimization:
  • Manage the ingestion, storage, and retention of data within Splunk and Zenoss.
  • Optimize system performance by tuning configurations and managing resource utilization.
• Documentation and Best Practices:
  • Maintain comprehensive documentation of configurations, processes, and procedures.
  • Develop and enforce best practices for monitoring and observability within the organization.
• Collaboration and Incident Response:
  • Collaborate with IT and DevOps teams to ensure comprehensive monitoring coverage.
  • Participate in incident response efforts, using observability data to assist in troubleshooting and resolution.

Required Skills:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Certifications in Splunk and/or Zenoss.
• 3-5+ years of experience in IT administration with a focus on Splunk and Zenoss.
• Proven experience in managing and maintaining observability tools.
• Proficiency in Splunk (including configuration, administration, and dashboard creation).
• Proficiency in Zenoss (including setup, configuration, and maintenance).
• Strong knowledge of IT infrastructure, applications, and networking.
• Experience with scripting and automation tools (e.g., Python, Bash).
• Familiarity with cloud environments (e.g., AWS, Azure) is required.

Preferred Skills:

• Experience with other monitoring and observability tools (e.g., Prometheus, Grafana).
• Knowledge of DevOps practices and CI/CD pipelines.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.