Overview
On Site
Hybrid
USD 60.00 per hour
Full Time
Skills
Information Technology
Software Development Methodology
Agile
Communication
Writing
Presentations
Negotiations
Organizational Structure
Project Delivery
Leadership
SAP BASIS
Continuous Delivery
FOCUS
IT Management
Enterprise Architecture
Roadmaps
Innovation
Service Delivery
Collaboration
Management
Strategic Management
Regulatory Compliance
Job Details
Date Posted: 10/24/2025
Hiring Organization: Rose International
Position Number: 490487
Industry: Government/Staffing
Job Title: IT Customer Relationship Manager
Job Location: Richmond, VA, USA, 23219
Work Model: Hybrid
Work Model Details: Requires onsite 2 days a week
Shift: General
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 9
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Agile, Procurement, SDLC
Experience Desired: Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: BRMP Certification
**C2C is not available**
Job Description
***Only qualified IT Customer Relationship Manager located near the Richmond, VA area will be considered due to the role requiring an onsite presence ***
Required Education:
Bachelors degree or six (6) years or more of related experience in a role within Information Technology.
Desired Certifications:
BRMP Certification.
Required Skills:
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) (5 Years)
Strong communication skills in writing, speaking and presenting with leadership of all levels (10 Years)
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power (10 Years)
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations (10 Years)
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions (10 Years)
Ability to connect strategy to execution; Strategic thinker (10 Years)
Experience in Product Line planning, development and management (1 Years)
Desired Skills:
Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 Years)
About the Role: Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Responsibilities:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.
***This position requires onsite 2 days a week with 3 days remote and local candidates required***
Start Date: 11/03/2025
Location: Richmond, VA, 23219(Hybrid)
Interview type: Both Web Cam and In Person Interview
Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring their own parking
Contract to be extended beyond 6/30/26, likely by 6-12+ months
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 490487
Industry: Government/Staffing
Job Title: IT Customer Relationship Manager
Job Location: Richmond, VA, USA, 23219
Work Model: Hybrid
Work Model Details: Requires onsite 2 days a week
Shift: General
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 9
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Agile, Procurement, SDLC
Experience Desired: Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: BRMP Certification
**C2C is not available**
Job Description
***Only qualified IT Customer Relationship Manager located near the Richmond, VA area will be considered due to the role requiring an onsite presence ***
Required Education:
Bachelors degree or six (6) years or more of related experience in a role within Information Technology.
Desired Certifications:
BRMP Certification.
Required Skills:
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) (5 Years)
Strong communication skills in writing, speaking and presenting with leadership of all levels (10 Years)
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power (10 Years)
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations (10 Years)
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions (10 Years)
Ability to connect strategy to execution; Strategic thinker (10 Years)
Experience in Product Line planning, development and management (1 Years)
Desired Skills:
Understanding of VDOT's Organization Structure, how VDOT and VITA interact (3 Years)
About the Role: Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Responsibilities:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.
***This position requires onsite 2 days a week with 3 days remote and local candidates required***
Start Date: 11/03/2025
Location: Richmond, VA, 23219(Hybrid)
Interview type: Both Web Cam and In Person Interview
Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring their own parking
Contract to be extended beyond 6/30/26, likely by 6-12+ months
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.