Overview
On Site
Full Time
Skills
Technical Support
Training
IMAC
IT Infrastructure
Operating Systems
System Integration
Systems Architecture
Programming Languages
Critical Thinking
Multitasking
Integrated Circuit
Internal Communications
IC
IT Management
VMware
VDI
ServiceNow
Network
SAP BASIS
Law
Recruiting
ACL
Job Details
The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area - the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC).
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work, the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC's as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success.
Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds.
Quals--
The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area - the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC).
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work, the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC's as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success.
Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds.
ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
To ensure a fair and transparent hiring process, we encourage you to review the following resources:
Know Your Rights
Pay Transparency Act
IER Right to Work Document
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to or call the ACL Digital HR Help/Accommodation at .
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC).
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work, the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC's as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success.
Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds.
Quals--
The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area - the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Delta Operations and Customer Center (OCC).
The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of our day to day work, the candidate must be able to multi-task, as well as prioritize the trouble calls as they come in. The ability to communicate with IC's as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success.
Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds.
ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
To ensure a fair and transparent hiring process, we encourage you to review the following resources:
Know Your Rights
Pay Transparency Act
IER Right to Work Document
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to or call the ACL Digital HR Help/Accommodation at .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.